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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

In-room safe, desk, iron/ironing board, WiFi
Exterior
Pool
Lobby
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • Spa
  • Hot tub
  • Parking available

Explore the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Crown Casino
    ‪5 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪6 min walk‬
  • Melbourne Central
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

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Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1022)
The price is CA $395
per night
CA $434 total
includes taxes & fees
26 Mar - 27 Mar
Crowne Plaza Melbourne by IHG

About the area

Melbourne

Southbank stay.Within a 10-minute walk of this Southbank hotel, you'll find Crown Casino and SEA LIFE Melbourne. Also, Collins Street is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • Crown Casino - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 6 min walk - 0.5 km
  • Collins Street - 11 min walk - 0.9 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Melbourne Central - 3 min drive - 2.0 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Family friendly

  • Separate living room

Internet

  • Available in all rooms: WiFi

Food and drink

  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Full-service spa
  • Golfing
  • Sauna
  • Shopping
  • Hot tub
  • Tennis

Accessibility

  • Elevator

Room amenities

Entertainment

  • Pay movies
  • TV

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 733 out of 1000 reviews
Rating 8 - Good. 217 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 7 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

4/10 Poor

Jenny

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No in-room dining which is not advertised. Poor availability of pool.
Stayed 3 nights in Nov 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

SHANGCHIEN

Business traveller
Liked: Staff & service
Disliked: Cleanliness
probably lower average
Averagely, the hotel is OK. The cleanliness is not doing well as an used towel was in shower room without being cleaned up. The quantilities of amentities are not paired with its room price, and even a slipper and a shoehorn are not available. The room size is big enough. There's no type-C plug. The TV function is shortage of youtube channel and the available channels are the same as those old ones, which you'd never like to watch. The location though is in south bank, there's no coffee shops around. The worth thing is walking distance to the river side to enjoy good seafoods/beefs at a nice restaruant!
Stayed 1 night in Nov 2024

4/10 Poor

JOHN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

4/10 Poor

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Stayed 2 nights in Nov 2024

8/10 Good

Holly

Stayed 3 nights in Oct 2024

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting. Bed was wobbly and not supportive. Sore back. Pillows were used and crumpled. No bloody room service are u kidding that’s what people want especially in a 5 star crown hotel! I ordered balloons for the room as it was my husband 60 th birthday. The numbers were around the wrong way so it read 06. Really. What the actual…… nobody could care less. Never going back.
Stayed 5 nights in Oct 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Stayed 1 night in Oct 2024

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Robyn Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Stars - not 4.
Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Benn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jade Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shops, restaurants, bars
Stayed 2 nights in May 2022

10/10 Excellent

Keryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, beautiful rooms
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, has everything you need on site. So glad we chose Crown!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the views were amazing
Stayed 1 night in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great staff
My wife and I had a lovely two nights here and will definitely go back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner King Room - Not at all what is advertised.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.