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Crowne Plaza Melbourne by IHG

4.5 star property
4.5-star luxury hotel near Melbourne Convention and Exhibition Centre

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Photo gallery for Crowne Plaza Melbourne by IHG

Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers
Property entrance
Suite, 1 Bedroom, River View
Property amenity
Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
1-5 Spencer Street, Docklands, VIC, 3008
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Crown Casino
    ‪3 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, No View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (High Floor, No View)

  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

  • 26 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View

  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Standard Room, 1 King Bed, Roll-in Shower

Standard Room, 1 King Bed, Roll-in Shower

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

  • 26 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor)

  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View

  • 54 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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The price is CA $653
per night
CA $718 total
includes taxes & fees
16 Mar - 17 Mar
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About the area

Melbourne

Heart of Melbourne.At this Docklands hotel, you'll be within a 5-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. SEA LIFE Melbourne and DFO South Wharf are also within half a mile (1 km).

What's nearby

  • Melbourne Convention and Exhibition Centre - 2 min walk
  • Crown Casino - 3 min walk
  • SEA LIFE Melbourne - 5 min walk
  • Marvel Stadium - 13 min walk
  • Bourke Street Mall - 20 min walk

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬4 min walk
  • ‪Crown Food Court - ‬3 min walk
  • ‪Margo's - ‬4 min walk
  • ‪Jackpot Bar - ‬4 min walk
  • ‪The Pub - ‬4 min walk

About this property

Crowne Plaza Melbourne by IHG

4.5-star luxury hotel near Melbourne Convention and Exhibition Centre
Crowne Plaza Melbourne by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

10 meeting rooms, coworking spaces, and limo/town car service are available. Event space at this hotel measures 12949 square feet (1203 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Crowne Plaza Melbourne by IHG. Parking is available for a fee. A complete renovation of Crowne Plaza Melbourne by IHG was completed in December 2020.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 432 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 12949 sq ft of conference space
  • 1203 sq m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish, Thai

Property amenities

Family friendly

  • Free cribs/infant beds
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (AUD 17 per night)
  • Secured covered valet parking on site (AUD 70 per night; includes in/out privileges)
  • Offsite parking within 984 ft (AUD 17 per night); discounts available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:30 AM on weekends: AUD 40-42 for adults and AUD 25-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Bike parking
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 33
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 17 per night
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1025 reviews
Rating 8 - Good. 261 out of 1025 reviews
Rating 6 - Okay. 95 out of 1025 reviews
Rating 4 - Poor. 40 out of 1025 reviews
Rating 2 - Terrible. 26 out of 1025 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge could have contained a jug of water or at least some complimentary bottled water. .
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, easy check in and out. Room was well presented.
Stayed 1 night in Nov 2024

10/10 Excellent

Shingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent view
Stayed 1 night in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
Because of the surrounding construction it was inconvenient to get to. The pool area was small and noisy because of the construction
Stayed 1 night in Nov 2024

10/10 Excellent

Mandeep Singh

Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nothing short of amzing, the location of this hotel was perfect, cant wait to stay here again.
Stayed 1 night in Nov 2024

8/10 Good

Tosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2024

6/10 Okay

Feride

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was kind and helpful. However, the breakfast was really low quality and even the most expensive rooms are facing a very busy and noisy road.
Stayed 4 nights in Nov 2024

6/10 Okay

Daniella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late on Monday night and wanted to order room service. I was told it was a 1 hour wait and that I had to go down to the restaurant. It was not the level or service I expected for a Crowne Plaza hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Noel

Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service from staff
Stayed 1 night in Nov 2024

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location but we feel they should have disclosed at the time of booking they are doing construction on extending the hotel we would definitely not stayed there and put up with 7am construction noise
Stayed 6 nights in Nov 2024

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Yarra and south bank. Staff were excellent.
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, roomsare great..
Stayed 5 nights in Nov 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King room I booked would have to be the smallest hotel room I have ever stayed in. It was cluttered with a round glass table in a corner that was near impossible to sit at as the bed was right behind it. There was a chair which you could sit at on the wall bench, so the table is unnecessary. There were renovations going on next to our room so a very strong smell off paint. I didn't book a river outlook room, so didn't expect anything spectacular, however our view was a white wall a few meters away, so very average. The Hotel location is great however with the trams out the front. The lift to go to the main entrance was dirty also.
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Greg

Disliked: Cleanliness
Room had red stains over carpet, had to get a room swap. Requesting this was challenging but eventually occured. Swapped room had A/C issues and maintenance had to get to rectify. Cleaners didnt replenish toilet paper or tissues often. Had to request from house keeping team. Found housekeeping team a bit delayed with getting to attending to our room during our stay. Found alot of errors on billing with Valet charges. Most times with Valet, had to collect my own car from the ramp and park it at times. Most staff were generally pleasant to deal with during the stay. The staff member who stood out the most was Juneric. He was very supportive during the room change, assisting with Valet. His attention to detail, work ethic and willingness to go above and beyond is highly commendable.
Stayed 4 nights in Oct 2024

8/10 Good

Ali

Stayed 3 nights in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The view from room 906 was a bit ordinary.
Stayed 1 night in Oct 2024

8/10 Good

Sarfaraz D.

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Alborz

Stayed 2 nights in Sep 2024

10/10 Excellent

Anita

Great stay
Stayed 2 nights in Oct 2024