2/10 Terrible
Jazmyn
11 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Let’s just say, we booked the hotel for a one-night stay and we didn’t even stay the night because of how uncomfortable this hotel room was. What a waste of nearly $200.
We were in town visiting family. We wanted a comfortable bed to sleep in for the night, and honestly were surprised at how expensive all the options were. Home2Suites was the least expensive option but still pretty pricey considering the quality of service and accommodations. But… we’ve stayed at many Home2Suites before and have always had a good experience.
We paid $175 for ONE night. We arrived a little after 10:00 pm after spending time with our family. As we walked up to our room the first thing we noticed was the hallway smelled like weed. Then we got to our room and it was dirty, dusty, and humid. We couldn’t get the room to feel comfortable in terms of temperature. We had the A/C set to 64 and it was still too hot to sleep.
On top of that, the beds were so uncomfortable. You could hear and feel every single spring in the mattress. The top comforter was incredibly itchy. And they only gave us three, paper-thin pillows to sleep on.
To add insult to injury, we called down to ask someone to bring us more pillows and we were told we needed to walk down because there was only one person manning the desk. When we got downstairs, there were two people there. You’re telling me one person couldn’t have taken two minutes to make a guest more comfortable??
I’ve stayed in motels more comfortable and with better ser
Jazmyn
Stayed 1 night in Aug 2024