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Hotel Grand Chancellor Melbourne

4.0 star property
Family-friendly 4-star hotel near Melbourne Central

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | View from room
Exterior
Premier King Room | View from room
Reception
Premier King Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪6 min walk‬
  • Collins Street
    ‪7 min walk‬
  • Queen Victoria Market
    ‪16 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪27 min drive‬

Room options

View all photos for Premier King Room

Premier King Room

Premier King Room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room

Classic Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic King Room

Classic King Room

Classic King Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Melbourne

City center retreat .Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Central and Collins Street. Also, Bourke Street Mall is within half a mile (1 km) and Queen Victoria Market is within 2 miles (3 km).

What's nearby

  • Princess Theatre - 6 min walk - 0.5 km
  • Melbourne Central - 6 min walk - 0.6 km
  • Collins Street - 7 min walk - 0.6 km
  • Bourke Street Mall - 8 min walk - 0.7 km
  • Queen Victoria Market - 16 min walk - 1.4 km

Getting around

  • Parliament Station - 7 min walk
  • Flinders Street Station - 14 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Whisky & Alement - ‬2 min walk
  • ‪The Essence - ‬2 min walk
  • ‪Heartbreaker - ‬1 min walk
  • ‪Shanghai Village Chinese Restaurant - ‬2 min walk
  • ‪Operator Diner - ‬1 min walk

About this property

Hotel Grand Chancellor Melbourne

Family-friendly 4-star hotel near Melbourne Central
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center, 6 meeting rooms, and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Grand Chancellor Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's elevators will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are elevators available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from August 5 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Uncovered valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1033 reviews
Rating 8 - Good. 365 out of 1033 reviews
Rating 6 - Okay. 133 out of 1033 reviews
Rating 4 - Poor. 59 out of 1033 reviews
Rating 2 - Terrible. 37 out of 1033 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Stayed 1 night in Dec 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. The pool was shut which was not advertised on HOTELS.COM when I booked it which is infuriating as we only choose places with pools as I have a child and he loves it. Lifts were being worked on so had to use back lifts. Bit annoying. Should all be highlighted before booking is locked in. The hotel itself was good and in a fantastic location.
Stayed 1 night in Dec 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget friendly place to stay for the night.
Stayed 1 night in Dec 2024

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, city centre and close to restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Zil

Liked: Cleanliness, staff & service
NA
Stayed 1 night in Nov 2024

8/10 Good

Pedram

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Jacqui

Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent and my room clean and comfortable. Unfortunately the elevators are being replaced/refurbished so a bit of a maze to get to my room but signage was clear.
Stayed 3 nights in Dec 2024

8/10 Good

Lisa-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good for the money. It was towards the “budget” end so had no expectations on a luxury stay. Room was clean and comfortable. Currently the lifts are under refurbishment so it was a bit of a hike and a muck around. Service was good. Location wise it’s only a short walk to the heart of Melbourne. Street noise was disruptive over night but that’s to be expected when our room faced Lonsdale St. All in all a decent option for the price.
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Jun 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but room wasnt very spacious at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for money, check in to check out and in between great. Only negative one lift being replaced but didn’t hamper stay! Room great, excellent pillows no lumps, great comfy mattress and good bedlinen. Loved balcony and room superb . Exceeded all expectations . Raj at front of house superb employee :)))
Stayed 1 night in Dec 2024

10/10 Excellent

Alice

Stayed 3 nights in Dec 2024

4/10 Poor

Amber

Business traveller
Disliked: Property conditions & facilities
Property stunk and difficult to access for ppl with disabilities
Stayed 2 nights in Dec 2024

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Close to everything 👍
Stayed 2 nights in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If I was made aware of the lift renovation and the journey to our room I would have requested a odd number floor. Staff were awesome and the room was ok.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lorelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the early check in they provided us.
Stayed 1 night in Dec 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was construction/repair of an elevator. A lot of noise-hammer drilling during the day.the pool was closed for repairs. Otherwise a very comfortable stay. We will return, albeit after construction
Stayed 1 night in Dec 2024

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were offered a later check out when we requested to leave our luggage there after check out. Thank you
Stayed 1 night in Nov 2024

6/10 Okay

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was not available on site as they only have a small parking place available we were directed a block away which was unexpected.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2024

4/10 Poor

Heather

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under renovation which we were unaware of at the time of booking. We had to use the internal lifts and fire escape routes to access our rooms. This was very difficult with 3 women trying to navigate with heavy luggage. There was no offer of assistance with the luggage. We weren’t aware that we had to pay $100 holding fee when we booked. I’m not sure what the $100 was for given there was no mini bar in the rooms. One of the rooms we booked didn’t have a fridge but instead a wine fridge. The $100 was taken on the spot but will take up to 2-3 days to get it back. I wouldn’t stay there again.
Stayed 1 night in Dec 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

valyd

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shops and resturants. However room was very noisy.
Stayed 1 night in Nov 2024