2/10 Terrible
WILLIAM, AUGUSTA
Travelled with family
4 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of several in the same location, which is conveniently off I-40. I chose it above the others because of the Wyndham name and an inexpensive room rate. On the positive side, the room was clean (although the property itself needed attention) and comfortable. However, the property is run down and needs some good TLC; I’d imagine that it was once a standout. The Travelocity listing stated that there is a pool. There is indeed an indoor pool (nice for Memphis winters), but it was drained. More importantly, the room I reserved was to include breakfast, but when I checked in I was told that there would be no breakfast. The room clerk seemed quite unconcerned about that lie. Going to a nearby Waffle House as an alternative added substantially to the nightly cost. So, one star is the best that I can offer. Furthermore, on a map the property looks like it’s on a small side road off I-40, but it’s actually on a major thoroughfare, so there was traffic noise and sirens all night long. On a return trip, I’d stay in the same general location but at a different property off the main thoroughfare that actually supplies the amenities that it advertises.