We were given someone else’s room and had to go to another room. Also, the elevator messed up. BUT the staff and services for the room recovery time was quick and we did not have to wait long. The elevator messed up but no one became stuck in the elevator and we did not have to walk down long stairs. Yes, we had some mishaps but they were not recoverable. The only thing that would have made me to give a mad review was the room cleanliness was absolutely horrible and it was not comfortable in room temperature, air or heat, broken things, bed bugs, or unclean. But this hotel was very clean, temperature of rooms was great and could be adjusted. No bed bugs, clean, and comfortable for our family of 6. So, the other was manageable