I really liked staying here. The front desk is open 24 hours so you don't have to be worried about getting locked out. The staff were very kind and helpful; absolutely no complaints there. The room was a dream for me! A little bit more open to the elements than your average hotel room which I love. The location was superb as well, located in the Santa Ana neighborhood. There was a lot of stuff around the hotel itself, but it's also equidistant from the main plaza, Parque Santa Ana which I came to love, and the Paseo de Montejo. The location was perfect. I recommend the restaurant Dzalbay basically across the street - they have live music on weekdays, good food, and an excellent bartender.
They provide little hotel bottles of shampoo, conditioner, lotion, and also bars of soap. I liked that the soap was wrapped in a paper-like substance rather than plastic. They have a system for if you want new towels so you can help cut down on water usage if you want. The hot water worked fine as well as the AC in my room. They also provide you with 2 bottles of water.
In my room there were two doors that opened French-style to the outside (like a small balcony but not big enough to sit out there I don't think) which I loved. There are mosquito nets on the windows so you also can just open the windows for a breeze.
Breakfast is out by the pool in the mornings and is yogurt, a little granola, fruit, toasted white bread, butter/jam, juice, and coffee.