Ratings based on 286 Guest Reviews

Hear it directly from our travellers
4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Aug. 5, 2024 on Expedia
Everything is good: breakfast, staff, tour services, room condition. Too bad there is no water in the room one night, but it was repaired in the morning. 6-7 minutes walk to the tourist street and about 15 minutes walk to downtown. Tour guide of Eco Tour is excellent and very friendly.
Comment from Hotel Management
Aug. 5, 2024 by Jesus Hau, Hotel Management
Dear Yuk Ching L,We sincerely appreciate you taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you had a positive experience overall, and we value your feedback. We constantly strive to provide exceptional service and create memorable experiences for our guests. Your comments will be carefully reviewed by our team to further enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more delightful stay. Thank you for choosing our hotel.Warm regards.Jesus Hau
5 out of 5
by A traveller from EL CENTRO

Posted Jul. 30, 2024 on Expedia
Nice property
Comment from Hotel Management
Aug. 5, 2024 by Jesus Hau, Hotel Management
Dear Karina,We Really Appreciate so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsJesus Hau
2 out of 5
by A traveller

Posted Jul. 1, 2024 on Expedia
Outdated place, poor installations, very basic for a 3 star hoyel
Comment from Hotel Management
Aug. 20, 2024 by Jesus Hau, Hotel Management
Dear Carlos,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for any inconveniences you encountered during your stay. We take guest feedback seriously, and we will thoroughly investigate the issues you raised to ensure they are addressed promptly. We appreciate your valuable input and hope you will consider giving us another chance to provide you with the outstanding service we are known for.Kind regards,
2 out of 5
by A traveller from Penticton

Posted May 3, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Jesus Hau, Hotel Management
Dear Ronals,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for any inconveniences you encountered during your stay.We appreciate your valuable input and hope you will consider giving us another chance to provide you with the outstanding service we are known for.Kind regards,
5 out of 5
by A traveller from Chicago

Posted Apr. 24, 2024 on Expedia
I loved the unique feeling of being in a house and not a hotel. The only thing we didn’t like was the sink in the bathroom leaked and the floor would sometimes be wet. Other then that we loved it.
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear MariaThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
5 out of 5
by A traveller

Posted Mar. 31, 2024 on Expedia
This hotel has all the charm of an older building in Merida, but it also has all the modern amenities that make travel more comfortable.
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear KethleenThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
5 out of 5
by A traveller

Posted Mar. 30, 2024 on Hotels
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear CesarThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
5 out of 5
by A traveller

Posted Mar. 22, 2024 on Expedia
Wonderful stay at Hotel del Perigrino -- major attractions, dining and shopping within walking distance. Friendly and helpful staff.
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear PhilipThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
5 out of 5
by A traveller

Posted Mar. 11, 2024 on Expedia
It was great
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear LorraineThank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future.Warm regardsMario May
4 out of 5
by A traveller

A pleasant boutique hotel.

Posted Feb. 29, 2024 on Hotels
Hotel del Peregrino is a comfortable and nicely decorated boutique hotel convenient to Merida center and also Avenida Montejo. If heading into the center on foot, I recommend NOT walking down Calle 56, it is trafficky and not so pleasant as 58, 60 (the best though currently with some renovation, but still walkable) or 62. Many of the rooms are up stairs, so if you are not very mobile, ask for a room on the ground floor. Breakfast is a cold buffet (with tea/coffee/toast)-- good variety. Staff are pleasant and helpful.
Comment from Hotel Management
May 2, 2024 by Gerente General, Hotel Management
Dear valued guest,Thank you for taking the time to share your feedback regarding your stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate your honesty as it helps us identify areas for improvement. Please be assured that your concerns have been shared with our team, and we will work diligently to address them. We value your patronage and hope that you will give us another opportunity to exceed your expectations on a future visit.Kind regardsMario May