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Hotel Unknown

3.5 star property
3.5-star hotel near Paseo de Montejo

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool
Standard Room, 1 King Bed, Private Pool | View from room
Exterior
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
559 Calle 53, Mérida, YUC, 97000
  • Parque Santa Lucía
    12 min walk
  • Municipal Palace of Merida
    16 min walk
  • Plaza Grande
    17 min walk
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout drapes, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

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Hotel Plaza by Kavia
Pool
Parking included
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (477)
The price is CA $85
per night
CA $102 total
includes taxes & fees
16 Oct - 17 Oct
Hotel Plaza by Kavia

About the area

Mérida

Mérida Centro stay.Within a 10-minute walk of this Mérida Centro hotel, you'll find Santiago Park and Casa Frederick Catherwood. Also, Merida English Library is within half a mile (1 km) and Paseo de Montejo is within 2 miles (3 km).

What's nearby

  • Plaza Grande - 17 min walk
  • Mérida Cathedral - 17 min walk
  • US Visa Applicant Service Center - 19 min walk
  • U.S. Consulate Merida - 5 min drive
  • Yucatan International Convention Center - 5 min drive

Getting around

  • Mérida International Airport (MID) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Lucero del Alba Bar - ‬9 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Taquería Tetiz - ‬6 min walk
  • ‪Wookiee Monchis - ‬7 min walk

About this property

Hotel Unknown

3.5-star hotel near Paseo de Montejo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, spa services, and tour/ticket assistance are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM–11:00 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • No elevator (single level property)
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 280 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. Cashless payment methods are available for all transactions.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 114 reviews" "
Rating 8 - Good. 22 out of 114 reviews" "
Rating 6 - Okay. 3 out of 114 reviews" "
Rating 4 - Poor. 4 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Stayed 3 nights in Jul 2024

10/10 Excellent

OSCAR J

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel en el centro
Hotel pequeño, muy original y con gran servicio. Lo único a mejorar es la presión de la ducha.
Stayed 5 nights in Jun 2024

8/10 Good

priscila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonito pero podria mejorar
deberian mejor la entrada, el pasillo es de piedras, troncos dificil de jalar maletas, el patio estaba llena de hormigas rojas. la puerta del baño no cerraba bien
Stayed 3 nights in May 2024

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Maya

Stayed 1 night in May 2024

4/10 Poor

Coryna

Disliked: Property conditions & facilities
Cheap stay
El baño huele muchísimo a caño / coladera, con el calor que hace en Mérida y el vapor de la regadera es sumamente fétido, no cuentan con agua fría y los muebles del cuarto están bastante descuidados. El internet no funciona, te llega 4 minutos y después se vuelve a ir y si vas de trabajo como yo, te será sumamente complicado trabajar por que tampoco hay buena señal de teléfono.
Stayed 3 nights in May 2024

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden gem in a very quiet neighborhood. Worth going for the art alone. It just feels good to be somewhere beautiful where you can feel the attention to detail. And the pool is fantastic beat the heat! Special thanks to the staff who were patient with me and let me practice Spanish with them. Truly it’s the only way to learn and it meant the world!
Stayed 1 night in Apr 2024

10/10 Excellent

Monica Mary, Eastham

Stayed 7 nights in Apr 2024

10/10 Excellent

vanessa

Stayed 2 nights in Apr 2024

10/10 Excellent

MARIA C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic, airy feeling smack in the middle of town.
The staff were incredibly friendly and helpful. The rooms are rustic but very comfortably appointed, firm beds and first class linens. The food is great and micheladas are the best. Nice and clean facility overall. A feeling of airiness in the middle of Merida. And absolutely safe.
Stayed 5 nights in Feb 2024

10/10 Excellent

Anna

Stayed 4 nights in Feb 2024

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place to stay and great location
Very short but good. Would go back for a longer stay.
Stayed 1 night in Feb 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom door needed repair . Poor lighting options, no face clothes or small towels
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Stayed 14 nights in Jan 2024

10/10 Excellent

Billie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a convenient location
Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc
Stayed 4 nights in Nov 2023

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel charged my credit card for smoking in the property, which I did not do. The rooms are not sealed properly to the outside so bugs and ants got into the room along with sounds and odors from the outside penetrate the room easily. The floors were dirty and dusty upon arrival. I would strongly advise against staying at this hotel if you can avoid it.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Stayed 2 nights in Nov 2023

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel has an awesome look. Including the outdoor walkway to the rooms and pool. But the surface of the walkway is irregular, making it impossible to roll a suitcase. (I think staff is available to help with this, though.) And maybe a little tricky to navigate after dark or drinks. Great room including sitting room and washroom. Definitely recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Deanna

Liked: Cleanliness, staff & service, room comfort
Decent, quiet hotel outside town center
Mario, Jose, Wendy & Karime were excellent! We had trouble with our toilet flushing at checkin but found out just run the bathroom sink water and the pressure builds. The staff I mentioned were quick to respond to our requests and very friendly. Their onsite massages are very reasonably priced and a very nice way to unwind after a day touring. Then a few nights into our stay, after a full day of sightseeing, we returned to find brown water coming out of the sink and filling the toilet. Also all of the water pressure was gone from the shower. The staff quickly got us access to another room to shower and then we just decided to stay in that room because the water pressure was so much better. Overall the location of the hotel is in the very quiet neighborhood of Santiago It is about a one mile walk to the main town center which during the day isn’t bad but because of the poor sidewalk quality we always took a taxi or Uber when it was dark. There are also a couple nearby bars with nightly live music which were fun. Overall the hotel was worth the price we paid but we probably would look for something closer to the main square on a future visit.
Stayed 8 nights in Oct 2023

10/10 Excellent

Pedro Arturo

Stayed 2 nights in Oct 2023