4/10 Poor
Rafael
Travelled with family
Mar 19, 2025
Disliked: Cleanliness, amenities
Check in was at 1pm. We arrived at around 2:40 to our room with the door wide open. The room was still dirty, trash on the floor and the bathroom still filthy. There was urine on the toilet seat and clearly feces still in there. We were setting our bags down when a room service staff member walks into our room without introducing herself. She went straight into the bathroom, scrubbed the toilet quickly and walked out. We were confused? Also a very noisy area, our entire group kept waking up to noises happening outside the door. I wouldn’t recommend. Only stayed because we had already paid.