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Best Western Majestic

3.0 star property
3-star hotel near Zócalo

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Photo gallery for Best Western Majestic

Reception
View from property
Terrace/patio
Standard Room, 1 King Bed, Non Smoking
Suite, 1 King Bed, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Zócalo
    ‪3 min walk‬
  • Palacio de Bellas Artes
    ‪9 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About the area

Mexico City

Heart of Mexico City.A stay at this Historic Center hotel places you steps from Zócalo and within a 10-minute walk of Palacio de Bellas Artes. Paseo de la Reforma and Angel of Independence Monument are also within 3 miles (5 km).

What's nearby

  • Metropolitan Cathedral - 2 min walk - 0.2 km
  • Zócalo - 3 min walk - 0.3 km
  • Palacio de Bellas Artes - 9 min walk - 0.8 km
  • Alameda Central - 10 min walk - 0.9 km
  • Paseo de la Reforma - 4 min drive - 4.1 km

Getting around

  • Zocalo Station - 3 min walk
  • Mexico City Fortuna Station - 11 min drive
  • Benito Juarez International Airport (MEX) - 22 min drive

Restaurants

  • ‪El Balcón del Zócalo Restaurante - ‬2 min walk
  • ‪Terraza Primer Cuadro - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Tacos de Canasta "Los Especiales - ‬1 min walk
  • ‪Hotel Majestik - ‬1 min walk

About this property

Best Western Majestic

3-star hotel near Zócalo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Majestic.

This 3-star Mexico City hotel is smoke free.

  • 84 guestrooms or units
  • 7 levels
  • Built in 1937
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Best Western Majestic offers 84 accommodations with espresso makers and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 15 and September 16.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Air conditioning is not provided. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Flight was canceled to Mexico City from United States. Notified the property immediately. Property declined refund. $500 for a hotel I never stepped foot in! Feels like a robbery!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025

8/10 Good

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
The location of this hotel is what I like most
Stayed 2 nights in Feb 2025

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel steps from Zocalo! Quiet inside. Literally as you step out, you will feel the hustle and bustle of one of the biggest cities in the world. Which I love it! Turn around to your right handside and you are about 1/4 of block from the iconic Zocalo! With its huge Mexican flag, impressive Cathedral to the left, Mexican “White House” in front and beautiful buildings to the right! Not to mention hundreds or thousands of people around you! Excellent customer service! Mexican hospitality at its best! Lots of security around. Probably centuries old elevator managed by staff who quickly responds to the bell. I will though mention, because I didn’t have time to let reception know that both rooms we got shower faucets were not working properly. One didn’t have much cold water, and the other one have very few hot water coming out. Our bathroom was also in need of some repairs, as there was some wood damage on the interior door frame. The other bathroom was renovated though. I would also like to mention that if you are on a wheelchair, there are stairs to the elevator so it will be hard to get in and out. Hotel may need handicap access to elevator and at the main entrance. I would love to come back here, but my wife is in a wheelchair and won’t be able to enter her. She was not with me in this trip, but I did notice that. Other than that it is a great place, I highly recommended. Oh and the million dollar view at hotel’s terrace restaurant!!!! You can’t miss that!!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Dalila

Travelled with family
Liked: Cleanliness, staff & service
Our shower drain did not work and the water did not want to drain properly . We reported it and the problem was not fixed ..
Stayed 3 nights in Jan 2025

6/10 Okay

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is conveniently located near the zocalo and the property's common areas are charming. Unfortunately, the room was a disaster, poorly maintained. The bathroom ceiling was molding which is somewhat expected in an older building however, the molded shower mat was not okay. The bed was super hard.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel Alejandro

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Internet never worked, floors too thin and felt like people downstairs could hear my steps, staff judging by my age if I was staying there (front desk host just seemed oddly concerned about a “younger” person staying on their own). Card key was always having issue to open de room, as well as the lock not activating as soon as the door closed.
Stayed 2 nights in Jan 2025

8/10 Good

Roberto

Travelled with family
Liked: Property conditions & facilities
Assigned room was interior with no sight
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful!
Stayed 4 nights in Jan 2025

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed ONLY because location at Zocalo. convinient to take all kind of tours&transportation.UNFORTUNATELY the rest is not good for the $. The personnel at front desk&housekeeping is careless, all I asked every morning as walk out is to clean my room,super dirty floor, flooding bathroom, SUPER NOISE & did NOT DO IT. In few word you are NOT going to obtain what you pay for.
Stayed 1 night in Jan 2025

8/10 Good

Kevin

Stayed 3 nights in Jan 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Es la mejor ubicacion en el Zocalo.
Stayed 3 nights in Jan 2025

2/10 Terrible

Genaro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service, and facilities

Old, shower was low on pressure, even cold water at times, we had alot of cockroaches, poor lighting, unfriendly staff, would not honor accomodations since we used other apps to book. Please docnot recommend to your customer base.
Stayed 3 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel from hell

Worst hotel ever. My room had no real window, the carpet was tattered, i felt creepy crawlers on my legs! Bathroom was disgusting and toilet did not work. I cannot believe this hotel is even rated! I will push fir a full refund, i left 2 hrs after checking in and they didnt care!
Stayed 1 night in Jan 2025

6/10 Okay

Germain

Travelled with partner
Liked: Staff & service
The restaurant very limited. With too many rules for the beautiful sight
Stayed 2 nights in Jan 2025

10/10 Excellent

Karl, Baldwinsville

Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Gerardo

Disliked: Cleanliness, property conditions & facilities
The place is beautiful but is ashamed that they haven’t updated this place the furniture from the rom is al old and dirty the towels and sheets looks gray instead of white.
Stayed 3 nights in Dec 2024

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs investment in facilities. Too old.
Stayed 1 night in Dec 2024

6/10 Okay

Lydia

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel looks historic as it has a lot of the architecture style you can find in downtown CDMX. There is a nice rooftop restaurant which is a bonus. I would keep in mind, if you go during a high season of tourism and you need more towels you wont get any if all the rooms were booked. Also after 11 pm the hotel closes their doors. My daughter and I learned this the hard way as we were ringing the doorbell to the hotel and calling the hotel for 30 minutes. The hotel manager was upset we needed to get in. For the whole 30 minutes he was hidden in a room all the way in the back of the hotel. He was no where near the receptionist desk. But the other staff in the hotel are very kind. If it wasnt the bad experience with the hotel manager at night we would of given the review a 4 stars.
Stayed 4 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location great view of zocalo and catedral

10/10 Excellent

joser

Business traveller
Towels terrible state. Towels. Torn Not whitened. No plugs for international travelers.
Stayed 1 night in Dec 2024

10/10 Excellent

Aracely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Creo yo que está muy caro la comida desayuno
Stayed 2 nights in Dec 2024