Camino Real Polanco Mexico

4.5 star property
Family-friendly stay near Parque Zoologico de Chapultepec

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Camino Real Polanco Mexico

Cafe
Premium bedding, minibar, in-room safe, desk
Bar (on property)
Suite Virreyes Superior | In-room dining
Private pool

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Parking included
    Parking included
  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
Mariano Escobedo 700, Col Anzures, Mexico City, CDMX, 11590
  • Avenida Presidente Masaryk
    4 min walk
  • Paseo de la Reforma
    7 min walk
  • Chapultepec Park
    11 min walk
  • Mexico City (MEX-Mexico City Intl.)
    26 min drive

Room options

Deluxe Superior King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Master Suite

  • 112 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Superior Garden View Two Beds

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Suite Chapultepec

  • 117 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Superior Garden View King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Dos Camas

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Camino Real Club Dos Camas

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

Suite Fiesta

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

Suite Virreyes Superior

  • 235 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Superior Two Beds

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Plus Double

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Plus King

  • Sleeps 3
  • 1 King Bed

Suite Virreyes

  • 235 sq m
  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior Double

  • Sleeps 4
  • 2 Double Beds

Camino Real Club King

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe King

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Superior

  • Sleeps 2
  • 1 King Bed

Camino Real Club Superior King

  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Mexico City

City center stay.Within a 15-minute walk of this Reforma hotel, you'll find Museo de Arte Moderno and Tamayo Museum of Contemporary Art. Chapultepec Castle and Parque Zoologico de Chapultepec are also within 2 miles (3 km).

What's nearby

  • Chapultepec Castle - 12 min walk
  • Parque Zoologico de Chapultepec - 16 min walk
  • Angel of Independence Monument - 2 min drive
  • Auditorio Nacional - 4 min drive
  • Soumaya Museum - 4 min drive

Getting around

  • Mexico City Buenavista Station - 15 min drive
  • Chapultepec Station - 16 min walk
  • Benito Juarez International Airport (MEX) - 26 min drive

Restaurants

  • ‪Cafe Tamayo - ‬1 min walk
  • ‪Sodome - ‬2 min walk
  • ‪Centro Castellano - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪La Huerta Polanco - ‬5 min walk

About this property

Camino Real Polanco Mexico

Family-friendly stay near Parque Zoologico de Chapultepec
Camino Real Polanco Mexico offers its guests an outdoor pool and a health club. There are 5 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 22 meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Camino Real Polanco Mexico. Free self parking is available.

This Mexico City hotel is smoke free.

  • 1 building
  • 712 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 coffee shops
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
Camino Real Polanco Mexico offers 712 accommodations with minibars and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Free self parking on site
  • Secured covered valet parking on site (MXN 125 per night)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: MXN 490 for adults and MXN 267 for children
  • 5 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Things to do

  • Art gallery
  • Fitness center
  • Outdoor pool
  • Shopping
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Area rugs in public areas
  • Area rugs in room
  • Tile flooring in public areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 267 for children
  • Covered valet parking fee: MXN 125 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit. WiFi in public areas is also free and has a 3-device limit.

Property is also known as

Camino Real Hotel Polanco Mexico
Camino Real Polanco Mexico
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Hotel
Camino Real Polanco Mexico Mexico City
Camino Real Polanco Mexico Hotel Mexico City

Camino Real Polanco Mexico Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1739 out of 2312 reviews" "
Rating 8 - Good. 366 out of 2312 reviews" "
Rating 6 - Okay. 125 out of 2312 reviews" "
Rating 4 - Poor. 32 out of 2312 reviews" "
Rating 2 - Terrible. 50 out of 2312 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very helpful with recommending places to see. They also had drivers available to hire when we needed to go somewhere!!
Stayed 3 nights in Oct 2024

10/10 Excellent

ANA, SAN YSIDRO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jul 2024

10/10 Excellent

Dafne

Liked: Cleanliness, staff & service, property conditions & facilities
No thnks!
Stayed 1 night in Aug 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

Rogelio

Stayed 1 night in Aug 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Man-Chin

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! Would stay there again!
Stayed 1 night in Jul 2024

8/10 Good

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was interior facing toward the pool. Extraordinarily quiet and great fit out, sheets, water pressure etc. Had a fantastic sleep. Not sure if the rooms on the other side of the hall faced the street and might have had noise. So it's a great resort type hotel but about a 15 minute walk to the Polanco action cafe restaurante area and just not much action near the hotel. Also because the hotel is horizontal (3 stories) not vertical. The walk within the hotel to your room can be pretty long. This hotel is now considre3d a bit dated so it's a lot less expensive than competing 5 star hotels. For a great pool area and a good sleep this is your place. But to get to Polanco action you will need an uber.
Stayed 1 night in Aug 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Kareen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby is beautiful, La Huerta breakfast buffet is fantastic. Rating it low because there is clearly a huge mold problem in the rooms. The smell was so strong, and by the third day my throat and lungs hurt badly and I spent days coughing. There's a ton of moisture and no way to remove it (no vents or windows). It's a serious health hazard and they need to do something.
Stayed 3 nights in Aug 2024

8/10 Good

Peter

Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff. Great location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gladys

Stayed 1 night in Aug 2024

10/10 Excellent

Ana, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Angie, placentia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2024

2/10 Terrible

Estephany

Travelled with family and small children
Very terrible customer service, unfortunately do no recommend. I’ve been using Expedia to book VIP at hotels like this one and each and everyone has gone what seems to be above and beyond to provide a top tier experience with their customer service. Not hotel Polanco! I made an error in my hotel booking and they were extremely unforgiving and despite me wanted to book with them on a separate day they made sure I would never get the opportunity to stay with them but being inflexible with booking dates. What can you do?! Go somewhere else.
Stayed 1 night in Aug 2024

10/10 Excellent

RENE, ROMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicado en una de las mejores colonias, con excelente servio y restaurantes Un área interior verde y alberca inmejorables y grandes amenidades
Stayed 2 nights in Aug 2024

10/10 Excellent

Jan

Stayed 1 night in Aug 2024

10/10 Excellent

PATRICIO DE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tome una habitación con vistas al jardín. Muy agradable y amplia
Stayed 1 night in Aug 2024

10/10 Excellent

benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024