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FlowSuites Polanco

3.5 star property
3.5-star hotel near Avenida Presidente Masaryk

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Photo gallery for FlowSuites Polanco

Interior entrance
Free minibar items, in-room safe, individually furnished, desk
LED TV
Fridge, microwave, stovetop, coffee/tea maker
Free minibar items, in-room safe, individually furnished, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Kitchen
  • Free WiFi

Explore the area

Map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Avenida Presidente Masaryk
    ‪1 min walk‬
  • Auditorio Nacional
    ‪14 min walk‬
  • Angel of Independence Monument
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪32 min drive‬

Room options

View all photos for Penthouse

Penthouse

Penthouse

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 Queen Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 Queen Bed

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mexico City

City center stay.At this Polanco hotel, you'll be within a 5-minute walk of Avenida Presidente Masaryk and Lincoln Park. Also, Parque Zoologico de Chapultepec is within half a mile (1 km) and Auditorio Nacional is within 2 miles (3 km).

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.1 km
  • Parque Zoologico de Chapultepec - 8 min walk - 0.7 km
  • Auditorio Nacional - 14 min walk - 1.2 km
  • National Museum of Anthropology - 18 min walk - 1.5 km
  • Angel of Independence Monument - 4 min drive - 3.8 km

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Buenavista Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Café Toscano Polanco - ‬1 min walk
  • ‪Restaurante Mythos - ‬1 min walk
  • ‪Caffe Biscottino - ‬2 min walk
  • ‪Agua y Sal Cebichería - ‬3 min walk

About this property

FlowSuites Polanco

3.5-star hotel near Avenida Presidente Masaryk
As a guest of FlowSuites Polanco, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. FlowSuites Polanco also features dry cleaning/laundry services, a front-desk safe, and an elevator.

This 3.5-star Mexico City hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
FlowSuites Polanco offers 12 accommodations with minibars (stocked with some free items) and safes. These individually furnished accommodations have separate sitting areas. LED televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (79 inch wide door)
  • Well-lit path to entrance

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 915 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

FlowSuites Polanco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 170 out of 367 reviews
Rating 8 - Good. 112 out of 367 reviews
Rating 6 - Okay. 56 out of 367 reviews
Rating 4 - Poor. 13 out of 367 reviews
Rating 2 - Terrible. 16 out of 367 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025

10/10 Excellent

Dennis

Stayed 1 night in Nov 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL ESPACIO DE LAS HABITAXIONES EXCELENTE. EL SERVICIO EXTRAORDINARIO. MUY AMABLES Y DISPONIBLES EN TODO MOMENTO.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Muy buena ubicación. El staff muy amable. La propiedad un poco vieja. Necesita mejoras. No reponían el jabón líquido. Tampoco el azúcar ni la crema.
Stayed 6 nights in Oct 2024

10/10 Excellent

Dora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trato excelente, muy atentos!

Todo excelente, muy buen trato personal, superaron mis espectativas, lo único es que no tiene estacionamiento, es importante para mi, fuera de eso lo recomiendo mucho.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yaz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención a clientes nos dejaron extender nuestro checkout sin costo por ser clientes VIP, todo excelente
Stayed 1 night in Sep 2024

10/10 Excellent

Verónica A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Omar

Si te toca el 4to piso el ruido de la bomba de agua hace demasiado ruido toda la noche
Stayed 3 nights in Aug 2024

10/10 Excellent

Wilfrido

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024

6/10 Okay

Ramses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

NO AIR CONDITIONS

Need to provide a solution during the hot days. NO AIR CONDITIONS. Location is excellent and staff excellent
Stayed 5 nights in Jun 2024

10/10 Excellent

sergio, houston

Stayed 1 night in May 2024

10/10 Excellent

Julio, Monterrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar privilegiado, muy seguro, se puede caminar muy tranquilo y comer en muchos lugares.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We like to stay at FlowSuites Polanco when visiting CDMX. As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the "back" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

Stayed 2 nights in Mar 2024

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness, room comfort

Service is going way down

How is it possible you charge for a lost plastic key?. THis is th third time there is no body lotion in the bathroom and I have to ask for it. Space between bed and window is not enogh to pass thru, everytime I wanted to open the windo I had to ggo over the bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ramses

Business traveller
Liked: Property conditions & facilities, room comfort

Shower head 104

Excellent place just need to work on the shower head.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023

8/10 Good

Javier

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little loud but comfortable

The room was spacious and comfortable. The minor problems were that there was no nightstand and I had to stand on the bed to draw the shades. Major problem was seepage of music all day and night until 10 pm.
Stayed 3 nights in Nov 2023

10/10 Excellent

Leonardo G

Stayed 3 nights in Oct 2023

2/10 Terrible

HOSEON

Stayed 2 nights in Sep 2023

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023