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Hyatt House Mexico City/Santa Fe

4.0 star property
4-star hotel near Santa Fe Center Mall

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Photo gallery for Hyatt House Mexico City/Santa Fe

Exterior
Billiards
Lobby
Room, 1 King Bed, Accessible (With Shower)
Serves breakfast, lunch, and dinner

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • Housekeeping

Explore the area

Map
Mexico City
  • Santa Fe Center Mall
    ‪8 min walk‬
  • Parque La Mexicana
    ‪16 min walk‬
  • Expo Santa Fe Mexico
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

Room, 1 King Bed, Accessible (With Shower)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (with Shower)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Shower, free toiletries, hair dryer, towels

Studio, 1 King Bed with Sofa bed

  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony

Studio, 1 King Bed with Sofa bed, Balcony | Balcony

Studio, 1 King Bed with Sofa bed, Balcony

  • 41 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

Suite, 1 Bedroom (2 Queen and 1 Sofa Bed)

  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (1 King and 1 Sofa Bed)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (1 King and 1 Sofa Bed)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Mexico City

Santa Fe stay.Within a 15-minute walk of this Santa Fe hotel, you'll find Santa Fe Center Mall and Teatro Zentrika.

What's nearby

  • Santa Fe Center Mall - 8 min walk - 0.7 km
  • Centro Medico ABC Santa Fe - 8 min walk - 0.7 km
  • Ciudad de los Ninos - 15 min walk - 1.3 km
  • Parque La Mexicana - 16 min walk - 1.3 km
  • Expo Santa Fe Mexico - 3 min drive - 2.8 km

Getting around

  • Santa Fé Station - 18 min walk
  • Mexico City Buenavista Station - 36 min drive
  • Benito Juarez International Airport (MEX) - 47 min drive

Restaurants

  • ‪El Diez - Santa Fe - ‬4 min walk
  • ‪Taquearte - ‬2 min walk
  • ‪Black Dog - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Chiribiquis - ‬4 min walk

About this property

Hyatt House Mexico City/Santa Fe

4-star hotel near Santa Fe Center Mall
Hyatt House Mexico City/Santa Fe offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. The business-friendly Hyatt House Mexico City/Santa Fe also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

  • 119 guestrooms or units
  • Meeting rooms
  • Built in 2017
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt House Mexico City/Santa Fe offers 119 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 275 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 275 per night
  • Pet fee: MXN 1500 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Mexico City/Santa Fe Hotel
Hyatt House City/Santa

Hyatt House Mexico City/Santa Fe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 908 reviews
Rating 8 - Good. 178 out of 908 reviews
Rating 6 - Okay. 68 out of 908 reviews
Rating 4 - Poor. 29 out of 908 reviews
Rating 2 - Terrible. 33 out of 908 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
In general very good
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like Hyatt
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin, Harwood Heights

Travelled with family
Liked: Amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

EFREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service breakfast was good but need add more like pancakes,hash browns and pastries
Stayed 16 nights in Nov 2024

10/10 Excellent

Achint

Stayed 4 nights in Nov 2024

4/10 Poor

Santiago

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Cleanliness could be improved.
I have a very good sense of smell. I could tell they cleaned urine somewhere in the room, but there was still a sutil but very annoying and disgusting smell residue only noticeable from certain parts of the room.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Santa Fe
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel with friendly staff and good buffet breakfast, all the staff was helpful and nice, I was there with my mom because was near the hospital and the sales manager Nina Reyes was really helpful and kind same for Natalia an Jane the staff in the breakfast buffet and waitresses were very friendly and respectful the food it’s really good because goes beyond the usual menu you have in other hotels they have a lot options and is good menu compared to others hotels with the breakfast it’s included its clean and comfortable my only complaint was one of the elevator not working while my whole stay an the noise from construction or renovation I’m not sure what was happening about that but again Nina Reyes and the other staff was very helpful thank you
Stayed 1 night in Sep 2024

8/10 Good

klaus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service
Mucho ruido en nuestra habitación se escuchaba todo lo de la habitación de enseguida
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Excellent service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yamen

Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the connection to the ABC hospital through the bridge
Stayed 5 nights in Aug 2024

10/10 Excellent

Alejandro, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel right at home when I visit this property. A
Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Jul 2024

10/10 Excellent

SERGIO FRANCISCO

Stayed 1 night in Jul 2024

4/10 Poor

LUIS RAMON

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
El baño olía horrible, la verdad fue molesto por que el olor se salía al cuarto, olor como a coladera, tuve que pagar 275 pesos por el estacionamiento, no se me explicó cómo usarlo y cuando salí y entré no había donde meter el otro boleto, tome un boleto nuevo y me contaron otros 275 pesos un abuso total me voy quejar con profeco además que el personal del estacionamiento en una pésima actitud, muy mala experiencia la verdad.
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio, El Centro

Stayed 2 nights in Mar 2024

10/10 Excellent

Camilo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and connected to hospital via skybridge
Stayed 2 nights in Jun 2024

6/10 Okay

Bernie

Travelled with family
Room received was not what I paid for. AC down twice during the day and evening and didn't get someone to fix until we callled 10 times. The last day of our stay we had to leave the hotel 3-4 hours earlier than expected because the AC issue.
Stayed 5 nights in Jun 2024

2/10 Terrible

Anna

There was no hot water on the last day. Staff did not care.
Stayed 6 nights in May 2024

2/10 Terrible

Anna

Travelled with family
There was no hot water the last day of my stay. Staff couldn’t care less
Stayed 4 nights in May 2024

10/10 Excellent

juan

Stayed 1 night in May 2024

10/10 Excellent

juan

Stayed 2 nights in May 2024