The host was very responsive. However, the parking is terrible. From arrival, there was a very long line of over 15 cars backed up from the front door ramp to Collins Ave, backing traffic up on the local lane. The parking attendants are very slow. From the moment you arrive with your vehicle at any point during your stay, it takes about 20 minutes before they receive your vehicle for valet parking. When going out, you are also forced to wait several minutes while parking attendants bring you vehicle. The check-in process is also horrendous. The check-in line wraps around the cylinder shape wall for security to assist you. Security is not too friendly and if the host has not provided them with your information, you are moved aside and skipped until the host gets a hold of them, which was my experience. Check-in took us well over 20 minutes. To access the fitness center, you have to check with security each time first. Also, this property sated that it was "Pool Access' and we did not have a pool access room. We were on the 12th floor, so don't let that fool you. Also, don't let the photos distract you, as they are not what the room resembled. In the room we killed 2 small cockroaches; one in the bathroom and one in the large closet. On the second to last day, thee elevators stopped working, forcing us to go up and down the stairs to the 12th floor. We did have a nice small window view of the ocean on one side and a view of Collins Ave. on the other.