2/10 – Terrible
Nicole F.
4 mars 2025
Points forts : Propreté
Sunny Isles Stay
Great location: walking distance to beach, a great place to go on long walks with a dog. The place was spacious and clean. However, we ran into a lot of issues during our stay: non-functioning elevator, thin walls so little sleep, smoke alarm chirping for 12 hours during the night and morning, treadmill broken on constant incline, wireless chargers on bedside tables didn’t work, and ice machine was clogged. The elevator did not work the entire time we were there and we were on the 5th floor. Roami did not send anyone to help with this and 3 families checked in at the same time. We had to go upstairs at 1am and ask the people above us to stop moving furniture around so that we could try to sleep. The smoke alarm started chirping at 3:30am. We went to the store to get a 9 volt battery to replace it ourselves at noon the next day. They came at 3:30pm to give us a battery. The treadmill in the gym is on a permanent incline. The wireless chargers on the bedside tables didn’t work majority of the time we tried using them. The refrigerator ice machine was clogged so ice never was dispensed. Fortunately, ice was still being made so we could open the freezer and reach in to get it. Roami always responded within an hour any time we texted, but the responses were not helpful for the situations we were in.
Nicole F.
Séjour de 4 nuits en février 2025