2/10 Terrible
Michelle
25 Nov 2024
Disliked: Cleanliness
My friend, who checked in earlier today, picked up the room keys since I was arriving late at 12am. When I arrived, she wasn’t at the hotel due to a personal matter. To make things worse, another couple informed me that no one had been at the front desk for about 30 minutes. With my friend still 30 minutes away, I couldn’t check in or go rest in my room. This level of service is incredibly unprofessional. It is extremely concerning that no one is currently available at the front desk, especially considering your website states that front desk service is available 24/7. This lack of service is unacceptable and disappointing.
Michelle
Stayed 3 nights in Nov 2024