See all properties

The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Upscale beachfront resort with 2 outdoor pools

Choose dates to view prices

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun loungers, beach umbrellas
2 outdoor pools
Meeting facility
Bar (on property)
On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149
  • Key Biscayne Beaches
    ‪1 min walk‬
  • Bill Baggs Cape Florida State Park
    ‪3 min drive‬
  • Crandon Park
    ‪3 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking, Resort View

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, Oceanfront

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Balcony)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Non Smoking, Bay View (Balcony)

  • 39 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Balcony)

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed (Mobility Accessible, Tub)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Ocean View

  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed, Oceanfront

Flat-screen TV, video-game console, Netflix, iPod dock

Club Suite, 1 Double Bed, Oceanfront

  • 163 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Ocean View

Coffee/tea maker

Studio, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Oceanfront

  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Oceanfront

  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

  • 74 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, Smoking, Resort View

Studio, Smoking, Resort View

Studio, Smoking, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Studio, 2 Double Beds, Smoking, Ocean View

Studio, 2 Double Beds, Smoking, Ocean View

Studio, 2 Double Beds, Smoking, Ocean View

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Smoking, Partial Ocean View

  • 39 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Bay View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking, Bay View

  • 39 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Resort View

Flat-screen TV, video-game console, Netflix, iPod dock

Suite, 1 Bedroom, Resort View

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed, Balcony, Oceanfront

Presidential Suite, 1 Double Bed, Balcony, Oceanfront

Presidential Suite, 1 Double Bed, Balcony, Oceanfront

  • 245 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Double Bed, Balcony, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 Double Bed, Balcony, Oceanfront

  • 163 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Loews Miami Beach Hotel – South Beach

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (4296)
The price is CA $1,429
per night
CA $1,701 total
includes taxes & fees
21 Feb - 22 Feb
Loews Miami Beach Hotel – South Beach

About the area

Key Biscayne

Beachfront retreat .Within 12 miles (20 km) of this resort, you'll find Bayside Marketplace and Kaseya Center. Port of Miami is within 12 miles (20 km) and University of Miami is within 16 miles (25 km).
View more Resorts in MiamiOpens in a new window

What's nearby

  • Key Biscayne Beaches - 1 min walk
  • Bill Baggs Cape Florida State Park - 3 min drive
  • Crandon Park - 3 min drive
  • Port of Miami - 18 min drive
  • Ocean Drive - 23 min drive

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 34 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Upscale beachfront resort with 2 outdoor pools
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Ritz-Carlton Key Biscayne, Miami you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available.

This 5-star Key Biscayne resort is smoke free.

  • 1 building
  • 402 guestrooms or units
  • 14 levels
  • 4 dining venues
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
The Ritz-Carlton Key Biscayne, Miami offers 402 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:30 AM: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • 11 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Elevator door width (inches): 65
  • Grab bar near toilet
  • Toilet grab bar height (inches): 33
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Video-game console

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a one-time cleaning fee of USD 250.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 54.24 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Key Biscayne Miami Ritz-Carlton
Key Biscayne Ritz-Carlton
Miami Key Biscayne Ritz-Carlton
Miami Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne Miami
Ritz-Carlton Miami Hotel Key Biscayne
Ritz-Carlton Miami Key Biscayne
Ritz-Carlton Key Biscayne Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Miami
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne Miami Resort
Ritz-Carlton Miami Resort
Miami Hotel Key Biscayne
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
The Ritz-Carlton Key Biscayne
Key Biscayne Ritz Carlton
The Ritz Carlton Key Biscayne Miami
The Ritz-Carlton Key Biscayne, Miami Resort
The Ritz-Carlton Key Biscayne, Miami Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1000 reviews
Rating 8 - Good. 175 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kristen

Stayed 1 night in Nov 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SKIP! no Ritz here!
This property is no longer Ritz level pr anywhere near it. Some of the staff were even RUDE, and it has the ammenities and service level of a DoubleTree. Very very poor.
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff very accommodating. Would return
Stayed 4 nights in Oct 2024

4/10 Poor

Alberto

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great hotel and half empty but I got a room in which someone had smoked looking to the exhaust fans of the kitchen making incredible noise. Terrible
Stayed 1 night in Oct 2024

4/10 Poor

Sandria

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.
Stayed 3 nights in Oct 2024

6/10 Okay

Jared

Travelled with partner
Liked: Cleanliness, amenities
While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Waseem

Stayed 1 night in Sep 2024

6/10 Okay

Sigelfrido

Liked: Staff & service
The rooms wasn't what we expected from the Ritz
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would stay there again. Only issue is the last night of our stay the air conditioning system was making lots of noise so we were forced to shut it off and sleep without AC for the night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gnel

Stayed 3 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, staff is great!
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Stayed 5 nights in Aug 2024

10/10 Excellent

Giovan

Stayed 1 night in Sep 2024

2/10 Terrible

Martin

Travelled with family
Disliked: Staff & service
Terrible experiencia con bell boys
Llegamos con la familia y me vieron bajar las maletas los bell bits y solo se acercaron cuando vieron que ya había bajado yo mismo las maletas. Cabe destacar que era solo nuestro vehículo el que estaba. Simplemente estaba más bueno lo que estaban platicando que ayudarnos
Stayed 1 night in Aug 2024

8/10 Good

R Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and the beach area was great. Resort is dated and needs a refresh
Stayed 4 nights in Aug 2024

8/10 Good

Carolyne Olani, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location that is close to the beach and great outdoor activities including swimming pools, tennis courts etc. The property was clean and the staff was very friendly
Stayed 4 nights in Aug 2024

2/10 Terrible

Vivien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rundown
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the amenities are awesome, great environment all around the hotel, I definitely recommend it, if I have to mention something that I did not like it, was the bathroom needs a shower instead of a bath tub.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jul 2024

10/10 Excellent

Burt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 2 nights in Aug 2024