Where do I even begin? I had tickets for a concert in KC and made the hotel reservation for Aug.1st back in March through Hotel.com. I've used them for 10+ years, no problem. When I scheduled, I opted to pay at hotel when checking in. I had reserved a room that was pet friendly. The morning of Aug. 1st my husband and I with our 2 Corgis we drove 4+ hours to KC. Arrived at the hotel by check-in 4 p.m. Once at the hotel I showed my reservation number. They tell me they have canceled the room. They said my cc didn't go through & tried calling me,which I know wasn't true 1. Because it is the card I use all the time 2. Since it was "pay at hotel" they wouldn't run the card until you arrived or if charge your card if you were a no-show. 3. There was no record of the hotel calling me. I received no apology, no offer to help me find another room. I called Hotel.com & they were shocked! My husband & I were not able to find another hotel that was pet friendly because everything was sold out. 3 hours later we were still looking for a hotel, plus the concert has started. We had no option but to drive home (4+ hour drive) and lost all the money on our tickets because it was too late to sell them. I would NEVER recommend this hotel. I believe they rented our room because due to the sold out concert, rooms were going for a lot more than the price it was originally reserved for. So I think they purposely canceled our room in order to get more money for it. They were very rude & uncaring.