6/10 Okay
Brodie
Travelled with family, Travelled with partner
25 Sep 2024
Liked: Staff & service
Disliked: Cleanliness
Maybe our expectations were unrealistic having just come from Florence and Siena, recognizing Milan is an expensive city, but I hope I never have to stay in this hotel again.
The staff were fantastic throughout, and when my wife found a bunch of bugs crawling around our original room, they immediately moved us into another part of the hotel (though the maid did give her some attitude that she was “only” killing 5-6 per minute… which still feels like a lot??).
The new room was larger, but clearly overdue for a reno. Very spacious bathroom, much larger than anywhere else we’ve been in Italy, but there was significant amount of mold, mildew and rust all around the shower, grouting. Even the towel stand (that had all the clean towels on it) had significant levels of rust.
Turning on the AC resulting in a strong mildew smell in the room and developed a strong cough after 4 nights. Also, the wifi is unreliable in the rooms - I could only get one wifi bar in the bathroom so not great if you have any work to do, nevertheless streaming or anything else data intensive. You will need a good roaming/e sim plan.
The garden bar is nice and we always enjoyed a spritz or Prosecco down there, but we’re happy to finally leave the hotel.
Brodie
Stayed 4 nights in Sep 2024