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Sheraton San Jose Hotel

3.5 star property
3.5-star hotel near Great Mall of the Bay Area

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton San Jose Hotel

Outdoor pool
Suite, 1 Bedroom, Balcony
Outdoor pool
Exterior
Lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Parking available
    Parking available

Explore the area

Map
1801 Barber Ln, Milpitas, CA, 95035
  • Silicon Valley University
    4 min drive
  • Great Mall of the Bay Area
    4 min drive
  • Cisco Systems Corporate Headquarters
    5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    10 min drive

Room options

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Balcony

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Presidential Room, 1 Bedroom

Presidential Room, 1 Bedroom

Presidential Room, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Club Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Club Room, 1 Bedroom

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds, Balcony

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Club Room, 2 Queen Beds, Balcony

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Club Room, 1 Bedroom

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Courtyard View (Balcony)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Non Smoking, Courtyard View (Balcony)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About the area

Milpitas

In suburbs.You'll be within 2 miles (3 km) of Great Mall of the Bay Area and 6 miles (10 km) of Levi's Stadium with a stay here. San Jose State University and California's Great America are also within 6 miles (10 km).

What's nearby

  • Great Mall of the Bay Area - 4 min drive - 3.7 km
  • Levi's Stadium - 7 min drive - 6.8 km
  • SAP Center at San Jose - 8 min drive - 10.1 km
  • San Jose Convention Center - 9 min drive - 9.9 km
  • San Jose State University - 9 min drive - 9.0 km

Getting around

  • I-880 Station - 2 min drive
  • San Jose College Park Station - 7 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 10 min drive

Restaurants

  • ‪Jollibee - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Olive Garden - ‬4 min drive
  • ‪Andersen Bakery - ‬4 min drive
  • ‪Auntie Anne's - ‬4 min drive

About this property

Sheraton San Jose Hotel

3.5-star hotel near Great Mall of the Bay Area
Sheraton San Jose Hotel offers its guests an outdoor pool and a fitness center. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A terrace, multilingual staff, and gift shops/newsstands are also featured at Sheraton San Jose Hotel. Parking is available for a fee.

This 3.5-star Milpitas hotel is smoke free.

  • 229 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Sheraton San Jose Hotel offers 229 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (USD 15.00 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 40-inch Smart TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Late check-in subject to availability
Late check-in fee: USD 75
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-in fee: USD 75
  • Late check-out fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton San Jose
San Jose Sheraton
San Jose Sheraton Hotel
Sheraton Hotel San Jose
Sheraton San Jose
Sheraton San Jose Hotel
Sheraton San Jose Hotel Milpitas
Sheraton San Jose Milpitas
Milpitas Sheraton
Sheraton Milpitas
Sheraton San Jose Hotel Hotel
Sheraton San Jose Hotel Milpitas
Sheraton San Jose Hotel Hotel Milpitas

Sheraton San Jose Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1006 reviews" "
Rating 8 - Good. 235 out of 1006 reviews" "
Rating 6 - Okay. 110 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 71 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nhung

Disliked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Aug 2024

8/10 Good

Douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub and sink were not working properly.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Service was far below the reputation Sheraton hotels have been enjoying
Stayed 4 nights in Aug 2024

4/10 Poor

Shoua

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place to stay… We won’t be staying here again. Our room was filthy and dirty. The bedsheets had stains, towels had stains and even the pull out bed had crumbs and stains. Our fridge had like juice stains on the bottom and it didn’t even work.
Stayed 1 night in Aug 2024

4/10 Poor

Jason

Business traveller
Stayed 1 night in Aug 2024

10/10 Excellent

Geet

Stayed 1 night in Aug 2024

4/10 Poor

Kausar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no refrigerator or microwave except coffee maker which had only two sugar sachets and two creamers. Next day I had to ask cleaning lady to give me extra sugar sachets and creamer. Ice machine was broken,I had to go to third floor to get ice. Carpet in room was dirty and stains were visible. Bath tub had mold.
Stayed 2 nights in Aug 2024

8/10 Good

Donald Dan Young

Business traveller
Liked: Cleanliness, staff & service, room comfort
Sheraton so outdated. What happened?
The price for the hotel is too expensive especially when the hotel looks so outdated. They don't maintain the luxury feel anymore. It's so dark in the parking lot because of broken street parking lights, even inside the hotel, there are a lot of burned-out light bulbs. The bathroom is so outdated. My generous 4-star was just because the front desk lady who helped me was very friendly and accommodating, other than that I would have given this hotel a lower rating.
Stayed 1 night in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
A bit outdated but overall pleasant stay
Stayed 1 night in Jul 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ferdelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jul 2024

10/10 Excellent

Mohammad Sohrab

Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
A bit outdated but clean, confortable and accommodating.
Stayed 1 night in Jul 2024

10/10 Excellent

Sophorn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Jul 2024

4/10 Poor

Devin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not clean
The garbage cans were full from previous occupants and partially eaten food was left in refrigerator. Room was nice a big, but lack of housekeeping makes you wonder how clean everything else was…
Stayed 1 night in Jul 2024

6/10 Okay

Douglas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Carlos

Pleasant Stay
I arrived late, but my room was real nice and cozy. I found it very clean and comfortable. The hotel grounds and pool were all very nice too.
Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2024

2/10 Terrible

Norman

Stayed 2 nights in Jun 2023

4/10 Poor

Daisy

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I am truly unhappy with my stay at the Sheraton, I will be calling tomorrow for a refund. The hotel landscape was nothing like the pictures. It looks like there hasn’t been maintenance done in a long time with bird poop leaves/ brush everywhere. The outside tables were dusty and had bird poop and the chair seats were ripped. The shower and sink would not drain in our room, there was no soaps in the bathroom, no mugs for the coffee. I planned this ahead of a 7 hour drive so it was a bummer to not be able to enjoy the pool with my mother who requires safe seating. Service was great though.
Stayed 1 night in Jul 2024

6/10 Okay

Laura

I was cold, the blankets were old and thin. The sink faucets were not working properly. It was very frustrating!
Stayed 9 nights in Jun 2024

10/10 Excellent

Glaiza

Stayed 2 nights in Jul 2024

4/10 Poor

Tran

Travelled with partner
Disliked: Amenities, property conditions & facilities
Can’t use tv, everything looks old and dirty
Stayed 1 night in Jul 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service
The property was nice and well kept, but the location was terrible. Nothing to do.
Stayed 2 nights in Jul 2024