2/10 Terrible
louis
Travelled with partner
24 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I booked a one-night stay at this hotel due to its convenient location near downtown. Unfortunately, our experience was far from pleasant. Upon entering the hotel, we were immediately hit with a musky odor, poorly masked by cheap deodorant. Things went downhill quickly when, during check-in, a highly intoxicated individual approached the front desk, yelling and cursing. The attendant told us to ignore him, even though he became more aggressive and pushed his way in to demand access to his room. The staff seemed unfazed and told us he was on drugs, which was alarming.
After checking in, we hurried to our room only to find the same individual following us, shouting obscenities. Once inside the room, we were greeted by another foul odor, and at that point, we knew we didn’t want to stay any longer. To make matters worse, the intoxicated person was lingering outside our room. We immediately went back to the front desk to request a different room, but the attendant showed no concern. He rudely mentioned that since we booked through a third party, no changes or refunds could be accommodated.
We decided to leave and booked a different hotel, the Ambassador Hotel Milwaukee, through the same app. It was a world of difference—spotlessly clean, with exceptional service, all for the same price. I highly recommend staying at the Ambassador Hotel instead; it's outstanding and offers a much better experience.
louis
Stayed 1 night in Sep 2024