2/10 Terrible
Charlotte, Largo
Travelled with group
22 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facility based on it having a fully functioning/stocked kitchen. We had already purchased groceries for our meals. I informed the manager that he must comply with the terms of our rental - which included all of these items. As a concession, he did allow us to use a pot, a pan and a spatula. We had to provide our own dishes, utensils, etc. We had to buy a coffee pot. We also purchased towels, because I refused to pay anything additional to this property for them. A hotel room should provide towels for guests. We
Expedia should not list this as a hotel for short-term guests. It is really an apartment complex. Most guests were living there. There were men drinking an urinating in the parking lot - just below our window, and near the dumpster where we had to take our trash.
This was not even close to the experience we expected. I cannot tell you how upset and disappointed we are with this trip. I hope you will consider a refund!
Charlotte
Stayed 4 nights in Aug 2024