6/10 – Acceptable
Bridget F.
25 janv. 2025
It was great other than being locked out for seven hours.
We arrived on a Thursday for a three night stay. Thursday and Friday were great. The place is very much as advertised, but their cleaning crew could be upgraded. Not awful, but certainly wouldn't pass my mother's inspection. On Saturday we got up and left for the morning. We came back in the afternoon and were locked out of the house (it was quite cold). I messaged the hosts and did not receive a response. I waited and messaged again, no response. After many hours we called VRBO to file a complaint as we had been stuck in our car with three teenagers for many hours not being able to get into the house. VRBO offer to buy us a meal (all of our food was in the house). They also put us up at a hotel down the road (with no access to our luggage which was locked in the house). After about nine hours of silence the host finally responded saying they were out of the country on another time zone. Fine to take a vacation, but it is certainly the host's responsibility to provide a contact number for guests when emergencies arise. By the time we were finally given a new code to get into the house, two of my family members were asleep at the hotel. Three of us drove back to the house to gather some of our belongings. It certainly put a big damper on our last day in the Minneapolis area.
Bridget F.
Séjour de 3 nuits en décembre 2024