Ratings based on 853 Guest Reviews

Hear it directly from our travellers
3.8 out of 5
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Dec. 27, 2024
Staff were great helping me get settled with kids. Kid friendly for sure. Place is dated and worn but works. Bed was clean and soft. Close to the highway but we don’t hear it.
Comment from Hotel Management
Dec. 27, 2024 by General Manager, Hotel Management
Dear Sarah,Our friendly staff strives to ensure all our guests feel welcome and will be glad you appreciated their assistance in getting settled with your kids. It's also great that our clean, comfortable beds and relaxing rooms added to your experience. If your travels bring you back to the area, please come see us again at Best Western San Diego Zoo/SeaWorld Inn & Suites.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
5 out of 5
by A traveller

Posted Nov. 18, 2024
Comment from Hotel Management
Nov. 21, 2024 by Thanks for staying with us. We appreciate your fee, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A traveller

Not so great

Posted Oct. 6, 2024 on Hotels
Spent a whole night cleaning the room after discovering roaches.
Comment from Hotel Management
Oct. 7, 2024 by General Manager, Hotel Management
Dear Richard,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you encountered; that is certainly not typical of the experience we strive to provide. Rest assured, this has been addressed with pest control to prevent future occurrences. Your comfort is important to us, and we appreciate your understanding as we work to improve. We hope you’ll consider staying with us again, and we will do our best to ensure a much more enjoyable experience next time.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
2 out of 5
by A traveller

Posted Oct. 5, 2024 on Expedia
Comment from Hotel Management
Oct. 8, 2024 by Andrew Cooper, Hotel Management
Arash,Thank you for choosing to stay with us and I apologize for any inconveniences you experienced. Please provide details on where we did not meet your expectations so we can address accordingly.We look forward to you giving us another opportunity.
5 out of 5
by A traveller

Posted Oct. 5, 2024 on Expedia
Nice quiet, clean hotel with great breakfast!
Comment from Hotel Management
Oct. 5, 2024 by With Thanks, Vebi Rexhepi, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
breakfast was wonderful
Comment from Hotel Management
Oct. 5, 2024 by With Thanks, Vebi Rexhepi, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A traveller

Posted Oct. 4, 2024 on Expedia
Aging facility, no hand soap available when asked, lazy front desk personnel
Comment from Hotel Management
Oct. 5, 2024 by With Thanks, Vebi Rexhepi, Hotel Management
Thank you for your feedback. We will be addressing your concerns.
2 out of 5
by A traveller

Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 4, 2024 by Andrew Cooper, Hotel Management
Chris,Thank you for choosing to stay with us and I apologize for any inconveniences you experienced. Please provide details on how we did not meet your expectations so we can address appropriately..We look forward to you giving us another opportunity.
5 out of 5
by A traveller

Posted Oct. 3, 2024 on Hotels
Comment from Hotel Management
Oct. 5, 2024 by With Thanks, Vebi Rexhepi, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A traveller

Posted Sep. 30, 2024 on Expedia
Staff were incredibly friendly and room was well kept.
Comment from Hotel Management
Oct. 1, 2024 by With Thanks, Vebi Rexhepi, Hotel Management
Thanks for staying with us. We appreciate your feedback!