2/10 Terrible
STEFANIE
Travelled with family, Travelled with group
12 Oct 2024
Disliked: Cleanliness, staff & service, amenities
We reserved a king bed, but got a room with a queen. I asked the front desk, but was told I was wrong, it was a king. (?!!) She said they only had rooms with two queens, not singles, and we only had one bed in our room.
We did arrive late, but I had called twice throughout the day to be sure we didn't lose our king room. Very disappointed. In addition, the bathroom counter and mirror were not clean upon check-in.
In addition, when we returned to our room the second evening, the tv was on, with a welcome screen with someone else's full name on it. I hope our name wasn't displayed on someone else's screen. Not ok.
At check out, I came to the desk again, and reiterated it was not a king bed. It was the same girl I spoke to previously, so I also told her I checked the hotel website and they do offer single queen bed rooms. She said she was mistaken & she was sorry. It would have been better to hear that the first time around.
Or better yet, get the clean room with the correct bed size we reserved.
STEFANIE
Stayed 2 nights in Oct 2024