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Mercure Hotel Berlin City

4.0 star property
4-star eco-certified hotel near Alexanderplatz

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Berlin City

Lobby
Exterior
Sports facility
Reception
Lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Invalidenstr. 38, Berlin, BE, 10115
  • Charité
    5 min walk
  • Relax Food & You
    1 min walk
  • Natural History Museum U-Bahn
    2 min walk
  • Berlin (BER-Brandenburg)
    41 min drive

Room options

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Garden View

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed, Garden View

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Reception

Mercure Hotel MOA Berlin

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1006)
The price is CA $135
per night
CA $155 total
includes taxes & fees
3 Jan - 4 Jan
Mercure Hotel MOA Berlin

About the area

Berlin

Central Berlin getaway .Your stay at this Mitte hotel places you within 2 miles (3 km) of Alexanderplatz and Brandenburg Gate. Checkpoint Charlie and Potsdamer Platz are also within 2 miles (3 km).

What's nearby

  • Friedrichstrasse - 7 min walk
  • Berlin Wall Memorial - 8 min walk
  • Brandenburg Gate - 4 min drive
  • Potsdamer Platz - 5 min drive
  • Alexanderplatz - 6 min drive

Getting around

  • Natural History Museum U-Bahn - 2 min walk
  • Berlin Central Station - 13 min walk
  • Berlin (BER-Brandenburg) - 41 min drive

Restaurants

  • ‪Oslo Kaffebar - ‬5 min walk
  • ‪Baeckerei Steinecke - ‬5 min walk
  • ‪Bistro Grillhaus - ‬2 min walk
  • ‪Meet Me Halfway - ‬3 min walk
  • ‪Takumi NINE Sapporo - ‬3 min walk

About this property

Mercure Hotel Berlin City

4-star eco-certified hotel near Alexanderplatz
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Mercure Hotel Berlin City. Parking is available for a fee.

This 4-star Berlin hotel is smoke free.

  • 246 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Built in 2002
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Hotel Berlin City offers 246 accommodations with laptop-compatible safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish, Spanish, Turkish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 23 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers (weekdays)
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 19 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 120493093

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 June to 31 August.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Berlin City
Mercure Hotel Berlin City
Mercure Berlin
Mercure Berlin City Berlin
Mercure Hotel Berlin City Hotel
Mercure Hotel Berlin City Berlin
Mercure Hotel Berlin City Hotel Berlin

Mercure Hotel Berlin City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 384 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pedro, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected. Thank you
Stayed 5 nights in Sep 2024

4/10 Poor

Roy

Liked: Staff & service, room comfort
Disappointing
Very helpful staff keen to assist but some of reception staff were offhandish. Rooms very small, air conditioning didn’t work very well. Hotel is not located in a good part of town and we wouldn’t stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for any occasion you might have for visiting Berlin. Room very clean, staff very friendly and very helpful. I didn't have food but the lounge area is quite comfortable and the breakfast area is quite spacious. Central Station is 10min walk from Hotel. Underground is 2min walk. Visiting Berlin again I will definitely look to book this hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

K

Stayed 4 nights in Aug 2024

8/10 Good

Richard Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, quiet, comfortable, good AC and in a convenient location near tram and u line stop.
Stayed 3 nights in Aug 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and responsive to requests and enquiries. The location is very convenient and within close proximity of subway station and trams.
Stayed 4 nights in Aug 2024

10/10 Excellent

Idrissou, Ithaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it
Stayed 3 nights in Jul 2024

10/10 Excellent

Jamaree

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Jack, Dallas

Liked: Staff & service
Considering the “upscale” classification given this property, I would have to say that my stay was disappointing. The hotel supplied only 1 pillow for the bed and only 1 bath towel, and 1 hand towel. My room and the lobby were rather “spartan” and more like what I’ve seen in lower end motels like Super 8 or some Motel 6. The shower door is missing a silicon seal near a bottom corner and a lot of water leaks out onto the bathroom floor when showering. If this survey allows it, I’ll attach a photo so the hotel can pinpoint the shower door issue and make an easy repair for about a $20 and 10 minutes time to replace the seal. After a couple of days of the one pillow/one towel life (I kept thinking that housekeeping would add more), I did ask for an extra pillow and an extra towel and they provided them … but to me, those are the kinds of things that should already be in place and hotel guests shouldn’t have to ask for. The staff were nice and the nightly rate was reasonable. The location was fairly good, being in walking distance to public transportation, some eating places, and in the same block as the Natural History Museum (which I rate as the best Natural History Museum that I’ve ever been to … a must see if you stay in the area!) I would stay here again if I couldn’t find somewhere nicer at reasonable rates … just realize, at this Mercure, you are getting what you paid for but not much more (in my opinion.) I stayed at another Mercure in Budapest and it was much nicer.
Stayed 4 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed staying here. Staff were excellent, especially the bar staff who worked so hard! Breakfast was superb (though an option for decaf coffee would have been welcomed), with a fantastic range of choices. Looking forward to returning some time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Hermogenes

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2024

6/10 Okay

Kha

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Mercure Hotel Berlin City is well located, 950m from Berlin HBF (central station) and with a tram stop right out front. There are also plenty of restaurants within 10 - 15 min walk. The hotel is clean, and our room had adequate, albeit basic facilities, other than a fridge. The restaurant was more than happy to provide ice on request though. Service is okay, though I had to go down to reception to collect a firmer pillow, rather than it being brought to me. The most annoying issue I had was the air conditioning, which functions differently than what i am used to. It shuts off entirely once the air temperature outside reaches the setting in the room. The room then gradually warms up to the point where I woke up on 2 of 4 nights feeling that I was suffocating. Normally, air conditioning kicks back in once the room warms up, but this one does not turn back on. The front desk were aware of this issue and offered to unlock the window for us. Whilst this helps, I shouldn't have to get up during the night to open the window. The mattresses also need to be rotated. I felt like my feet were higher than my body. I loved Berlin and will come back to this city again, though I'll stay somewhere else next time. Mercure Hotel Berlin City is average at best.
Stayed 4 nights in Aug 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated for easy access to other areas, by public transport or on foot. The price was reasonable for such a nice, clean hotel, with very friendly and helpful staff. The bar was an excellent place to unwind and have a few drinks and a some nice food or snacks, again with excellent, friendly service from the bar tender. My favourite dish was one of the snacks - beetroot falafel. I would recommend the hotel for all of the above and for its convenient location to get to anywhere else in Berlin, with a tram stop near the front door and the underground just round the corner.
Stayed 6 nights in Aug 2024

8/10 Good

Patrick, Toronto

Travelled with family
Liked: Cleanliness
The hotel was ok.
Stayed 3 nights in Aug 2024

10/10 Excellent

Charlotta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and clean but the carpets look very old and dirty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great; very comfortable and clean room. Highly recommend getting the breakfast included as it was delicious. Staff was very kind and there was an option for storing luggage if you arrive before your check-in time. The location is decent, close to the city centre and Berlin Hbf with many transport options. The street may be a little noisy since it's a busy street, but it's not too bad. Highly recommend this hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Jul 2024

6/10 Okay

Yael

Business traveller
Nothing - very average
Stayed 2 nights in Jul 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for city break
Nice room . Had everything we needed. Opposite tram stop so easy access into town centre
Stayed 4 nights in Jul 2024

2/10 Terrible

Sarah

Travelled with family
Expedia have sent an e-mail asking to review this hotel . We didn’t in fact get to it as BA had cancelled our flight . Expedia are aware and are every difficult to contact . The hotel was booked during the time of the Euro finals . We have no doubt that they managed to rebook our rooms due to demand , and also took our payment .However , due to their ‘discretion ‘ we have had no refund at all offered which is indeed their right but seems very unsatisfactory as we have lost £1, 500 through no fault of our own . We will not support Mercure in our future travels .
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Stayed 1 night in Jul 2024

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EURO 2024
Excellent location, very close to various types of transportation, near the Nature Museum, the service was excellent. Breakfast was great but a bit pricey.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel in a great area. very close to main train station in berlin as well as subway and tram.
Stayed 4 nights in Jul 2024