Ratings based on 345 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 4, 2024 on Expedia
Great location for walking into the centre of Berlin or catching the U Bhan
Comment from Hotel Management
Oct. 5, 2024 by Laura Barbera & the heroes team, Hotel Management
Dear Martin, Thank you very much for this kind review of your recent stay.It's fantastic to hear that our location served you well for your adventures in Berlin, and that you found our service spot on – our team definitely enjoys making our guests' stays memorable! We're also thrilled that you appreciated the hotel's condition; we work hard to keep the vibe fresh and lively.It looks like we have some room for improvement on the cleanliness front. While we typically get high marks for our spick-and-span spaces, your feedback is a reminder that there's always work to be done. Rest assured, we're on it!We look forward to seeing you again soon.Best regards,Laura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A traveller
Posted Sep. 25, 2024 on Hotels
Comment from Hotel Management
Sep. 28, 2024 by Manager, Hotel Management
Hallöchen,vielen Dank für deinen netten Kommentar!Wir sind begeistert, dass es dir bei uns so gut gefallen hat und du einen schönen Aufenthalt in Berlin genießen konntest. Danke für deinen positiven Kommentar zu unserer Sauberkeit.Wir würden uns freuen, wenn wir dich bald wieder bei uns begrüßen dürften.Herzliche GrüßeLaura Barbera & the heroes teamJunior Community Supervisor,The Social Hub Berlin.
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 22, 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Georgina, Thank you very much for your kind review.A high rating is always a great boost for our team.It would be a pleasure to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Sep. 17, 2024 on Expedia
Very lovely property situated in a walking distance of AlexanderPlatz, U & S-Bahn stations. Very hip and young looking as well.
Comment from Hotel Management
Sep. 22, 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Sorin, Thank you very much for this kind review of your recent stay.It's fantastic to hear you enjoyed our prime location so close to Alexanderplatz and found our vibe hip and young. Our team is thrilled to know you appreciated the cleanliness and overall condition of our hotel, as we put a lot of effort into maintaining a stylish and comfortable atmosphere. We're also glad that our services and room amenities hit the mark for you!We look forward to seeing you again soon.Best regards,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Sep. 8, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Bence Felszeghy & The Heroes' Team, Junior Communi, Hotel Management
Hallo Ryo,danke für dein nettes Feedback zu unserem Hotel.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Alles Gute für die Zukunft und hoffentlich besuchst du uns auch in der Zukunft wieder.Freundliche Grüße,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hallo Denis,danke für dein nettes Feedback zu unserem Hotel.Es freut uns sehr, dass du mit deinem Aufenthalt bei uns rundum zufrieden warst und uns weiterempfehlen kannst.Alles Gute für die Zukunft und hoffentlich besuchst du uns auch in der Zukunft wieder.Freundliche Grüße,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Aug. 14, 2024 on Expedia
The rooms were clean, safe, with comfy beds and a great lobby facilities
Comment from Hotel Management
Aug. 15, 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Holly,Thank you for such a positive review.We're stoked to hear that you found the beds comfy and our lobby facilities to your liking – we do put a lot of heart into creating that perfect chill-out atmosphere! It's awesome to know our cleanliness and safety measures hit the mark for you. Our team works hard to keep the place sparkling and guests smiling. And speaking of smiles, our service team is over the moon to get a shout-out from you!It would be a pleasure to welcome you back. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Bence Felszeghy & The Heroes' Team,, Hotel Management
Hallöchen,vielen Dank für deinen netten Kommentar!Es freut uns sehr, dass du mit deinem Aufenthalt bei uns rundum zufrieden warst und uns weiterempfehlen kannst.Wir würden uns freuen, wenn wir dich bald wieder bei uns begrüßen dürften.Herzliche GrüßeBence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Émile,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor
by A traveller
Posted Jul. 19, 2024 on Expedia
Well located and we had a god experience with the staff, they were friendly and helpful.
Comment from Hotel Management
Jul. 27, 2024 by Bence Felszeghy & The Heroes' Team, Hotel Management
Dear Luciano,Thank you for such a great review.We're thrilled to hear you loved the vibe our staff brought to your stay – they really are a helpful bunch! Our location in the heart of Berlin is something we're pretty proud of too, perfect for soaking up that Mitte district energy. Regarding room cleanliness, we're on it! Our team is dedicated to ensuring every corner of our stylish rooms meets top-notch standards, and we're all about that constant improvement spirit. If room size was a concern, remember for next time that we've got a variety of spaces to choose from, and we'd be more than happy to help you find the perfect fit with a great view to match!We look forward to welcoming you back on a future occasion. Best wishes,Bence Felszeghy & The Heroes' Team, Junior Community Supervisor