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Neptune Beach Resort

4.0 star property
4-star beachfront hotel near Bamburi Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptune Beach Resort

Outdoor pool, sun loungers
Property entrance
In-room safe, desk, free cribs/infant beds, free WiFi
Billiards
View from property

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Bamburi Beach, Mombasa, 83125
  • Bamburi Beach
    9 min walk
  • Haller Park
    4 min drive
  • Nguuni Nature Sanctuary
    5 min drive
  • Mombasa (MBA-Moi Intl.)
    44 min drive

Room options

View all photos for Suite

In-room safe, desk, free cribs/infant beds, free WiFi

Suite

  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room

  • 30 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

In-room safe, desk, free cribs/infant beds, free WiFi

Standard Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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4.3 out of 5, Excellent, (698)
The price is CA $330
per night
CA $412 total
includes taxes & fees
5 Dec - 6 Dec
Voyager Beach Resort

About the area

Mombasa

Beachside getaway.At this Mombasa hotel, you'll be within half a mile (1 km) of Bamburi Beach and 3 miles (5 km) of Haller Park. Nguuni Nature Sanctuary and Rabai Museum are also within 3 miles (5 km).

What's nearby

  • Bamburi Beach - 9 min walk - 0.8 km
  • Nguuni Nature Sanctuary - 5 min drive - 4.4 km
  • City Mall - 5 min drive - 4.8 km
  • Mtwapa Mall - 6 min drive - 5.6 km
  • Nyali Beach - 18 min drive - 7.7 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 44 min drive

Restaurants

  • ‪Kendas Arcade Hotel - ‬5 min drive
  • ‪Dublin Street - ‬7 min drive
  • ‪Severin Sea Lodge - ‬3 min walk
  • ‪Shots Bar and Bistro - ‬6 min drive
  • ‪Pirates Beach Resort - ‬4 min drive

About this property

Neptune Beach Resort

4-star beachfront hotel near Bamburi Beach
Neptune Beach Resort is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Neptune Beach Resort offers its guests an outdoor pool and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A nightclub, a library, and a terrace are also featured at the eco-certified Neptune Beach Resort. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Mombasa hotel.

  • 78 guestrooms or units
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Neptune Beach Resort offers 78 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Swahili

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Nightclub
  • Outdoor pool
  • Snorkeling

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Neptune Beach Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Neptune Beach Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 56 reviews" "
Rating 8 - Good. 26 out of 56 reviews" "
Rating 6 - Okay. 11 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bhima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022

2/10 Terrible

Doctari

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Beach
Enjoyable
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was okay. I am a solo female, black Tra
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017

8/10 Good

Bill, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Return Visit
Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017

6/10 Okay

Robert

Disliked: Room comfort
Just Averge
Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort
Amazing
The stay was very nice and enjoyable

10/10 Excellent

Rudiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rishad, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Never again

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoyed my stay there, Great Animation Team
Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time there
The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.

8/10 Good

Kevin, Kempsey, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great ocean front resort
The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.

6/10 Okay

SUZANNE, Nairobi

AVERAGE
Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.

8/10 Good

Demir/Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a wonderful location and facility
It is our second stay and we enjoyed every moment of our stay.

8/10 Good

Sissi, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.

2/10 Terrible

Ilir, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune hotel
If you want to enjoy your holidays please dont book this hotel

8/10 Good

steve, London...UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too big,just right
brilliant staff,very friendly..benson,gibson,elieas...violin...to name just a few...management excellent. this was my 2nd time at this hotel and it failed to disappoint me once again,even if I went in the winter season this time...entertainment staff were excellent. I would like to thank ALL the staff at this hotel for making our holiday memorable. I would recommend this hotel to anyone visiting Mombasa. BRILLIANT.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Travis836, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms with good drinks
A great resort for its price. The staff and food were good. The alcohol was good, but the drinks included in the inclusive package provide limited options.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comments on one week's stay - all inclusive
Drinks good - except only one local beer available. Food excellent. Well cooked UK-style food with options of African, pasta and ready grilled. Oxtail - a local delicacy (not as a soup) - was excellent and recommended to UK patrons who are game to try new things obtainable "back home". Rooms are comfortable. The reef trip was very disappointing - where have all the brightly coloured fish gone since last time I snorkeled there? Also the long walk to the boat and back was an unexpected horror. Staff very pleasant and helpful.