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The Royal Shaza Suites

2.5 star property
Family-friendly beachfront hotel with 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Shaza Suites

3 outdoor pools, open 7:00 AM to 6:00 PM, free cabanas, pool umbrellas
Snack bar
Exterior
Interior
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included
  • On private beach
  • Spa
  • Pool
  • Gym

Explore the area

Map
Beach Rd, Shanzu, Mombasa, Mombasa County
  • Mtwapa Mall
    7 min drive
  • Nguuni Nature Sanctuary
    10 min drive
  • Watamu Grill Restaurant - Dolphin Hotel
    11 min walk
  • Mombasa (MBA-Moi Intl.)
    50 min drive

Room options

View all photos for Family Suite, 3 Bedrooms, Ocean View

Family Suite, 3 Bedrooms, Ocean View | Bathroom

Family Suite, 3 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Premium bedding, memory foam beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Ocean View

Premium bedding, memory foam beds, in-room safe, individually furnished

Family Suite, 2 Bedrooms, Ocean View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View

Luxury Studio Suite, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach

Hotel English Point Marina & Spa

Pool
Spa
Kids pool
Parking included
4.1 out of 5, Very good, (294)
The price is CA $203
per night
CA $245 total
includes taxes & fees
5 Jan - 6 Jan
Hotel English Point Marina & Spa

About the area

Mombasa

On the beach.Stay at this Mombasa hotel and you'll be within 2 miles (3 km) of Bamburi Beach and 6 miles (10 km) of Mtwapa Mall. Haller Park and Nguuni Nature Sanctuary are also within 6 miles (10 km).

What's nearby

  • Mtwapa Mall - 7 min drive
  • Haller Park - 9 min drive
  • Nguuni Nature Sanctuary - 10 min drive
  • Bamburi Beach - 12 min drive
  • Nyali Beach - 27 min drive

Getting around

  • Vipingo (VPG) - 34 min drive

Restaurants

  • ‪Kendas Arcade Hotel - ‬6 min drive
  • ‪Severin Sea Lodge - ‬8 min drive
  • ‪Char Choma - ‬8 min drive
  • ‪Il Covo - Bamburi - ‬7 min drive
  • ‪Yul's - ‬7 min drive

About this property

The Royal Shaza Suites

Family-friendly beachfront hotel with 3 outdoor pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Bring your whole family to The Royal Shaza Suites for summer fun including 3 outdoor swimming pools, a children's pool, and a playground.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a fitness center and a garden. Free self parking is available.

Smoking is allowed in designated areas at this Mombasa hotel.

  • 93 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 1776 sq ft of conference space
  • 165 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Royal Shaza Suites offers 93 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations have separate sitting areas and include desks. Memory foam beds feature premium bedding. 43-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include bathrobes, slippers, bidets, and children's slippers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials, and body treatments.

Languages

English, Swahili

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Microwave
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Children's pool
  • Fitness center
  • Playground
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 35
  • Front entrance ramp
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 43-inch flat-screen TV
  • Digital channels
  • Netflix
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Local meal delivery service
  • Microwave
  • Paper towels

More

  • Children's slippers
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at noon
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.

Property is also known as

The Royal Shaza Suites Hotel
The Royal Shaza Suites Mombasa
The Royal Shaza Suites Hotel Mombasa

The Royal Shaza Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

9.6/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

faustin

Travelled with partner
Liked: Amenities, property conditions & facilities
The property is good
Stayed 8 nights in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel😍
Stayed 3 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Stayed 4 nights in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Stayed 1 night in Oct 2024

2/10 Terrible

Duane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Stayed 3 nights in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024