The hand towel was a bath towel ripped into thirds ,with two ratty edges. Only a single light bulb in the ceiling. Shower curtain was brown and scummy on the bottom. Ordered a queen bed, and they tried to give me a double. I had to raise a fuss to get a queen. Generally not well-maintained. Bad, discolored caulking around the sink and shower, Holes in the tiles and walls, where things have pulled out, dust in the corners of the floor. No bars/protection on windows.