The room was absolutely charming and roomy with stunning views. Our room was on the 5th floor and there is no elevator so we got our exercise! It’s in the historic City center and the location was wonderful. We could walk to everything and the medieval town is just lovely and filled with interesting sites, views, wine cellars, and nice restaurants. There was no air conditioning and it was a bit stuffy at night, but we opened the windows for fresh air. The breakfast (included) was excellent. If you arrive by bus, make sure you have transportation lined up at the bus station in advance or have the ability to call a taxi. There is a tunnel with an elevator up to town nearby, but none of that is obvious and it may be difficult with luggage. Also, taxis are very expensive in Montepulciano. Be sure to confirm the price with the driver up front and be sure to have some cash. Valentina greeted us and helped us with some logistics. She was very friendly and helpful, but the reception area is not always staffed so be sure to get check-in instructions in advance. If you don’t mind climbing stairs I highly recommend Palazzo Mosela Alla Porta!