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Portola Hotel & Spa at Monterey Bay

4.0 star property
4-star spa resort near Monterey Bay, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Exterior
Children's activities
View from room
Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Monterey Convention Center
    1 min walk
  • Golden State Theatre
    3 min walk
  • Fisherman's Wharf
    4 min walk
  • Monterey, CA (MRY-Monterey Peninsula)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Harbour View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Harbour View (Partial)

  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Portola)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Portola Room Two Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Harbour View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Harbour View

  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Run of House

Premium bedding, pillowtop beds, in-room safe, desk

Run of House

  • 32 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Monterey Plaza Hotel & Spa
Hot tub
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1323)
The price is CA $527
per night
CA $606 total
includes taxes & fees
5 Dec - 6 Dec
Monterey Plaza Hotel & Spa

About the area

Monterey

Oceanside stay.Within a 15-minute walk of this Downtown Monterey resort, you'll find Fisherman's Wharf and Cannery Row. Monterey Bay and Monterey Bay Aquarium are also within 2 miles (3 km).
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.1 km
  • Fisherman's Wharf - 4 min walk - 0.4 km
  • Cannery Row - 15 min walk - 1.3 km
  • Monterey Bay Aquarium - 3 min drive - 2.6 km
  • Lovers Point - 5 min drive - 4.0 km

Getting around

  • Monterey Station - 7 min drive
  • Monterey Peninsula Airport (MRY) - 10 min drive

Restaurants

  • ‪Taco Bell - ‬1 min walk
  • ‪Old Fisherman's Grotto - ‬5 min walk
  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Dust Bowl Brewing Tap Depot - ‬5 min walk
  • ‪Turn 12 - ‬3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

4-star spa resort near Monterey Bay, connected to the convention center
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

The onsite spa has couples treatment room(s). Services include massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Secured self parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: USD 8-20 for adults and USD 5-10 for children
  • 2 restaurants
  • 2 bars/lounges

Things to do

  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Pay movies

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 25.55 per night (in/out privileges)
  • Secured valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1489 out of 2344 reviews" "
Rating 8 - Good. 469 out of 2344 reviews" "
Rating 6 - Okay. 233 out of 2344 reviews" "
Rating 4 - Poor. 91 out of 2344 reviews" "
Rating 2 - Terrible. 62 out of 2344 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ani, SAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, super organized, customer friendly. Always staying at this hotel. Simply love the personal attention.
Stayed 2 nights in Nov 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service
…
Stayed 1 night in Nov 2024

10/10 Excellent

John

Nice
Stayed 1 night in Aug 2024

10/10 Excellent

Armando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Monterey is very peaceful!
Stayed 1 night in Aug 2024

10/10 Excellent

Octavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to board walk!
Stayed 4 nights in Jul 2024

6/10 Okay

Itay

Travelled with group
Not helpful front desk!
Hotel reception was constantly on the computer. While two other people was also on the computer. Open to help but did not acknowledge us there to ask for help. Until the other guy finished with another customer and asked if we need help. Then the other white lady with tattoos asked my other friend if they needed help. Very disappointed since this was in “Carmel”.
Stayed 1 night in Aug 2024

2/10 Terrible

Jianqiang, San Mateo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They take such pride in their service that if you're unhappy, they'll call security to evict you and your family from the property. We arrived around 5 PM, only to be told by the front desk that our room needed a final inspection and to park in the garage while we waited. By 5:30 PM, the room was still not ready, with no clear ETA. I didn't raise my voice or use any harsh language—I simply asked them to resolve the issue instead of repeatedly apologizing. The manager then appeared, greeted us with a bad attitude, and threatened to cancel our reservation. You can guess what happened next—he called security, and we were escorted out of the hotel, along with my wife and son. I’m less concerned about the cancellation of our reservation or the eviction—perhaps it's a lesson in patience and maintaining a positive attitude when things don’t go as planned. What truly disappointed me was the behavior of their manager. His job is to comfort customers and resolve issues, but instead, he responded with arrogance and threats, only making the situation 100 times worse. The hotel still earns 1.5 stars, thanks to the friendly security guard and doorman. PS: We ended up at Hotel Pacific, just across the street. Their suite was half the price of this one, and it was both cozy and comfortable.
Stayed 2 nights in Aug 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on the seafront to visit the area
Stayed 3 nights in Aug 2024

10/10 Excellent

Romy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cali-Coastal
Very comfortable and very convenient! Loved our stay
Stayed 1 night in Aug 2024

10/10 Excellent

Estephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with a great harbor view. Met my expectations and then some. Definitely plan to stay here again. Customer service was outstanding as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Mary Ann

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The bar was very limited in seating. No live entertainment option. The bathroom was beautiful and safe. The room was beautifully appointed.
Stayed 1 night in Aug 2024

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Garance

Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great!
Stayed 2 nights in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Peter

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lively staff and great location. Need a few more ( and better pillows) especially on a king size bed
Stayed 1 night in Aug 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Candace

Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
It's not a luxury hotel
Stayed here for my birthday weekend as a treat for me and my daughter. Always wanted to stay at the Portola. The price suggests a luxury hotel but really it's a middle of the road place. A 3.5 star hotel with a 5 star location. Pros: Location, it's right at fisherman's wharf. The staff are all very friendly. The place and room is clean,no mold or weird stains. The bed is comfortable for a hotel bed, with plenty of pillows and a very heavy duvet. They provide tea and coffee pods for your in room keurig, as well as real coffee mugs. The cons: shower pressure is meh and the pipes groan, loudly. You will be nickel and dimed over everything. Charges for parking, Wi-Fi, late check out, etc. The restaurant is not good, the food is frozen pre-made fare. They just kinda reheat it. The air conditioner leaks onto the balcony so be careful stepping out you will get wet feet. The ceiling fan in the room is auto controlled by the ac unit, so it turns off and on by itself. No microwave in the room but you have a little refrigerator. No room service, you can order from the hotel restaurant but you have to go and pick it up yourself. Overall a nice place but not luxury
Stayed 2 nights in Aug 2024

2/10 Terrible

Teresa

Disliked: Staff & service, property conditions & facilities
Valet damaged my car- Portola not getting back to me
Stayed 1 night in Aug 2024

10/10 Excellent

Maria De La Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with group
Girls Weekend
Went there with a friend for a Spa weekend. The hotel was very nice, clean. The guest service didn’t tell us about what services they provided or WiFi. . The hotel was close to everything. The bed needs to be replaced it’s a little worn down. But otherwise very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024