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Novotel Monterrey Valle

4.0 star property
Family-friendly 4-star hotel near Metropolitan Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Monterrey Valle

Exterior
Exterior
Breakfast and dinner served
Superior Room, 1 Queen Bed
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast available
  • Air conditioning
  • Room service

Explore the area

Map
Ave Lazaro Cardenas 3000, Esq Dr Alt. Col. Valle Oriente, San Pedro Garza García, NL, 66269
  • Metropolitan Center
    8 min walk
  • Showcenter Complex
    9 min walk
  • Fashion Drive
    10 min walk
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    44 min drive

Room options

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds

  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Property entrance

Fiesta Inn Monterrey Valle

Parking included
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (1009)
The price is CA $112
per night
CA $133 total
includes taxes & fees
9 Dec - 10 Dec
Fiesta Inn Monterrey Valle

About the area

San Pedro Garza García

In shopping district.Within a 10-minute walk of the hotel, you'll find Metropolitan Center and Showcenter Complex. Also, Fashion Drive is within half a mile (1 km) and Auditorium Pabellón M is within 3 miles (5 km).

What's nearby

  • Metropolitan Center - 8 min walk - 0.7 km
  • Fashion Drive - 10 min walk - 0.9 km
  • Auditorium Pabellón M - 6 min drive - 5.3 km
  • Macroplaza - 7 min drive - 6.2 km
  • Fundidora Park - 9 min drive - 8.4 km

Getting around

  • Edison Station - 6 min drive
  • General Mariano Escobedo Intl. Airport (MTY) - 44 min drive

Restaurants

  • ‪La Torrada - ‬6 min walk
  • ‪Restaurante 365 Novotel - ‬1 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Fidencio - ‬6 min walk
  • ‪Olive Garden - Monterrey Valle Oriente - ‬6 min walk

About this property

Novotel Monterrey Valle

Family-friendly 4-star hotel near Metropolitan Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 3875 square feet (360 square meters) and includes conference space. A terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly Novotel Monterrey Valle. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco San Pedro Garza García hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 14 levels
  • Meeting rooms
  • 3875 sq ft of conference space
  • 360 sq m of conference space
  • Built in 2002
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Monterrey Valle offers 238 air-conditioned accommodations with laptop-compatible safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

This San Pedro Garza García hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered self parking on site (MXN 100.00 per stay)
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: MXN 325 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 45
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to January 15:
  • Swimming pool
The property will be renovating from September 1 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Lobby
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500.00 per pet, per night, plus a deposit of MXN 500 per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 325 per person
  • Covered self parking fee: MXN 100.00 per stay
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 500.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monterrey Novotel
Novotel Monterrey
Novotel Monterrey Valle
Novotel Monterrey Valle Garza Garcia
Novotel Monterrey Valle Hotel
Novotel Monterrey Valle Hotel Garza Garcia
Novotel Valle
Novotel Valle Monterrey
Novotel Hotel Monterrey Valle
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Nuevo León Novotel
Novotel Monterrey Valle San Pedro Garza Garcia
Novotel Monterrey Valle Pedro
Novotel Monterrey Valle Hotel
Novotel Monterrey Valle San Pedro Garza García
Novotel Monterrey Valle Hotel San Pedro Garza García

Novotel Monterrey Valle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1029 reviews" "
Rating 8 - Good. 293 out of 1029 reviews" "
Rating 6 - Okay. 165 out of 1029 reviews" "
Rating 4 - Poor. 94 out of 1029 reviews" "
Rating 2 - Terrible. 73 out of 1029 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Johnny

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

gerardo

Business traveller
Disliked: Property conditions & facilities, room comfort
Muy deteriorado y en construcción , sucio
Stayed 1 night in Aug 2024

2/10 Terrible

denisse

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
REALLY BAD SERVICE FROM THE STAFF, POWER WENT OFF SEVERAL TIMES DURING MY STAY, AND THE STAFF VERY RUDE! THE LOBBY WAS ALSO VERY HOT!
Stayed 2 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Location
Stayed 10 nights in Jul 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient location. Friendly and helpful staff. Good value.
Stayed 6 nights in Aug 2024

8/10 Good

Miguel Angel

Stayed 2 nights in Jul 2024

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located 10 minutes from Centro and walkable to Fashion Drive. Building is currently being renovated, should be beautiful soon. The very best thing about this hotel is the staff and customer service. Everyone has a smile, look happy to be there, helpful and provide top quality service.
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Viridiana

Travelled with family
Cobran por llevarte la comida y no llevan toallas
Estuvo un poco incómodo el usar solo el elevador tamb pedí 2 veces toallas y no se me proporcionaron cobran el servicio asta por llevarte un café un poco elevados los precios lo único bueno fue que el personal nos trató bien pero siento k el hotel cobra mucho la estancia y necesita muchas cosas como el elevador solo uno las toallas nunca me las llevaron cobraron extra por llevarme un café al cuarto se que no es culpa del personal pero para lo que cobran deberían de tener al 100 todo
Stayed 2 nights in Jul 2024

6/10 Okay

RAUL

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel está siendo remodelado, solo funciona un elevador.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ivan

Liked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Luisa Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never coming back.
Stayed for a night. We arrived late and tired after a long day. As soon as we arrive, we are told the hotel is currently being remodeled.Oh, okay. Wish I would've known before. We were charged $100 MXN for parking, which we weren't warned about before hand, but okay. Next we get to our room, and it looks NOTHING like the pictures advertising it. Old furniture, cracks in the false ceiling. Open the shower and it was leaking. Hairs from the previous guest all over the place, including the door. The bedside lamps didn't work, and there are only two or three different electrical outlets to use. Last and most frustrating, when we were all settled in, we heard a chirp in the AC. Fortunately maintenance was able to help us fix the problem (which eventually came back), but it turns out the false ceiling vibrated when the AC was running and he adjusted it through the ceiling access panel, which I had to do again in the middle of the night because the noise came back.
Stayed 1 night in Jun 2024

10/10 Excellent

Adriana

Stayed 1 night in Jun 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the location. I did not like the property that looks old and cheap vs the price charged.
Stayed 3 nights in Jun 2024

8/10 Good

Jose, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Even though they are remodeling they make your stay pleasant.
Stayed 1 night in May 2024

6/10 Okay

Arsenys

Business traveller
Disliked: Staff & service
Just 1 elevator works. The AC is working poorly. Fromt desk not friendly
Stayed 1 night in May 2024

2/10 Terrible

Xavier

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
it was not hot water the restaurant have a bed service
Stayed 3 nights in May 2024

6/10 Okay

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jorge Eduardo Alvarez

Travelled with family, Business traveller
Liked: Cleanliness
It isn't what it used to be. It screams old! everywhere. Toilet had two buttons, only one was working. Will look for better options on my next visit to Monterrey.
Stayed 3 nights in Apr 2024

2/10 Terrible

Peter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Place was old, no water bottles, dirty, seems cheap and not only cheap looking but the place felt like the owners are cheap. Breakfast was a 1 out of 10. Juice was watered down and food had no flavor. I do not recommend at all. To pricey for 0 value.
Stayed 1 night in Apr 2024

8/10 Good

Leticia G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are doing renovations, so be prepared for some delays specially the elevators. Everyone is very nice and attentive. I will wait until the renovations are done to come back here!
Stayed 3 nights in Apr 2024

4/10 Poor

The

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting. I had to cancel my stay and leave early, loosing money, but I just could not bare staying here. Its super outdated, moldy, the bed and pillows are dirty and ROCK solid. Seriously have never been in a place this bad.
Stayed 1 night in Feb 2024

2/10 Terrible

javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucia y de mal aspecto encontramos cabwllos en todo el cuarto y cama
Stayed 1 night in Feb 2024

8/10 Good

Eduardo

Stayed 2 nights in Feb 2024