This was our first stay in Costa Rica, staying here two nights. I payed via paypal ahead of time, as they were having problems with their credit card machine.That made the check-in process very easy. The room was big with an adequate bathroom, and while there was no fan, the air circulated through at nice through little windows above the front window and in the bathroom. The location is outside of the totally crazy area a few streets away, but it is fairly easy to walk around town. The staff is well familiar with tours, so if you haven't signed up for anything, they can help with that. Walking around Monteverde at all is somewhat challenging at night when it's dark (steep roads, not a lot of lights), but be careful to watch for cars and motorcycles and you will be fine.