2/10 Terrible
Verónica
16 Dec 2024
Disliked: Staff & service
I made a reservation at this place through Hotels.com, and my experience was appalling. When I arrived, there was no one to greet me or even open the door, and the property had no signage or indications of any kind. To make matters worse, there was no proper spot to park and ask for assistance. After searching online, I managed to find a contact number and reached out. The person I spoke to was not only unempathetic but also claimed they couldn’t find my reservation. It took them over 10 minutes to locate it, only to inform me that my room had been double-booked.
What followed was even more infuriating. This person offered to do me a “favor” by giving me a different room but insisted that I provide the details of my original booking. When I pointed out that they already had this information, they took offense and flat-out refused to help me further, leaving me without a place to stay. All of this was communicated through SMS; they didn’t even bother to call or provide a quiet space for a proper conversation
This was, without a doubt, the worst service I have ever received. Their mismanagement was treated as if it were my fault, and their attitude was nothing short of insulting. I strongly advise against booking at this place. Save yourself the frustration and avoid it at all costs.
Verónica
Stayed 2 nights in Dec 2024