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Résidence Club mmv le Hameau des Airelles

4.0 star property
4-star ski-in/ski-out residence with downhill skiing

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Photo gallery for Résidence Club mmv le Hameau des Airelles

Outdoor pool, sun loungers
40-inch flat-screen TV with digital channels, TV, DVD player
Interior
Front of property
Individually decorated, soundproofing, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Kitchen
  • Air conditioning
  • Pool
  • Hot tub
  • Spa

Explore the area

Map
ZAC de l'Obélisque, Montgenevre, Hautes Alpes, 5100
  • Montgenevre Ski Resort
    ‪1 min walk‬
  • Les Chalmettes Ski Lift
    ‪19 min walk‬
  • Luge Monty Express
    ‪14 min drive‬

Room options

View all photos for Apartment 4 rooms 8 people, Mountain View

Individually decorated, soundproofing, free WiFi, bed sheets

Apartment 4 rooms 8 people, Mountain View

  • 53 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 8
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment 3 rooms 6 people, Mountain View

40-inch flat-screen TV with digital channels, TV, DVD player

Comfort Apartment 3 rooms 6 people, Mountain View

  • 43 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 room apartment for 4 people Comfort

Individually decorated, soundproofing, free WiFi, bed sheets

2 room apartment for 4 people Comfort

  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for 3 room apartment for 6 people Comfort

Individually decorated, soundproofing, free WiFi, bed sheets

3 room apartment for 6 people Comfort

  • 43 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 3 Room Apartment 6 People Family

Individually decorated, soundproofing, free WiFi, bed sheets

3 Room Apartment 6 People Family

  • 38 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Apartment 4 rooms 8 people, Mountain View

Individually decorated, soundproofing, free WiFi, bed sheets

Apartment 4 rooms 8 people, Mountain View

  • 101 sq m
  • 4 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 10
  • 1 Double Bed, 6 Twin Beds and 1 Double Sofa Bed

View all photos for 3 room apartment 6 People Comfort +

Individually decorated, soundproofing, free WiFi, bed sheets

3 room apartment 6 People Comfort +

  • 45 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 4 Room Apartment 8 People

Individually decorated, soundproofing, free WiFi, bed sheets

4 Room Apartment 8 People

  • 53 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 4 Room Apartment 8 People +

Individually decorated, soundproofing, free WiFi, bed sheets

4 Room Apartment 8 People +

  • 65 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment 2 rooms 4 people, Mountain View

Individually decorated, soundproofing, free WiFi, bed sheets

Comfort Apartment 2 rooms 4 people, Mountain View

  • 31 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment 4 rooms 8 people, Mountain View

Individually decorated, soundproofing, free WiFi, bed sheets

Apartment 4 rooms 8 people, Mountain View

  • 65 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 8
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Family Apartment 3 rooms 6 people, Mountain View

40-inch flat-screen TV with digital channels, TV, DVD player

Family Apartment 3 rooms 6 people, Mountain View

  • 40 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

About the area

Montgenevre

Skiing getaway.Within a 10-minute walk of the residence, you'll find Montgenevre Ski Resort and Le Chalvet Ski Lift. Le Tremplin Ski Lift and Montgenevre Golf Course are also within half a mile (1 km).
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What's nearby

  • Montgenevre Ski Resort - 1 min walk - 0.0 km
  • Le Chalvet Ski Lift - 7 min walk - 0.6 km
  • Le Tremplin Ski Lift - 11 min walk - 0.9 km
  • Les Chalmettes Ski Lift - 19 min walk - 1.6 km
  • Luge Monty Express - 14 min drive - 3.4 km

Getting around

  • Briancon (XBC-Briancon Train Station) - 14 min drive
  • Turin International Airport (TRN) - 82 min drive

Restaurants

  • ‪Le Graal Café - ‬11 min walk
  • ‪Gustock Gelateria Artigianale - ‬13 min drive
  • ‪Le Capitaine - ‬6 min walk
  • ‪Le Trio - ‬11 min walk
  • ‪Caesar's - ‬13 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Résidence Club mmv le Hameau des Airelles

4-star ski-in/ski-out residence with downhill skiing
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the residence's bar.

A free manager's reception is offered. WiFi is free in public spaces. This ski residence also offers an outdoor pool, a complimentary children's club, and a sauna. For a fee, parking is available.

This 4-star Montgenevre residence is smoke free.

  • 203 guestrooms or units
  • 4 levels
  • 3 buildings
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
Résidence Club mmv le Hameau des Airelles offers 203 accommodations with DVD players and espresso makers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodations at this 4-star residence have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

This Montgenevre residence provides complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Additionally, rooms include coffee/tea makers and hair dryers.

Spa has 1 treatment room. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Italian, Spanish

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Property amenities

Ski

  • Close to skiing
  • Downhill skiing on site
  • Ski area nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Full-service spa
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room
  • Treatment room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 95 per week)

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free supervised activities for children

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • A bar/lounge
  • Free manager's reception

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with digital channels
  • DVD player
  • TV in common areas

Outdoor areas

  • Furnished balcony/patio
  • Terrace

Laundry

  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 95 per pet per week
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: EUR 500 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • Near the boardwalk/promenade

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Free children's club
  • Free supervised activities for children
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 203 units
  • 3 buildings
  • 4 floors
  • Bicycle rentals
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 89
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: EUR 89

Special check-in instructions

The front desk is open Sunday to Friday (8 AM – noon), Saturday to Saturday (8:00 AM – 9 PM), and Sunday to Friday (4:30 PM – 7:30 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
From July to August, this hotel’s reception is open daily from 9 AM to noon and 5-8 PM. From December to April, this hotel’s reception is open Sunday to Friday from 7:30 AM-12:30 PM and 3-7:30 PM, and Saturday 7 AM-8 PM.

Access methods

Staffed front desk

Pets

  • Pets: EUR 95 per pet, per week, plus a deposit of EUR 500 per stay
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 400 per stay
  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 95 per week
  • Pet deposit: EUR 500 per stay
  • Pet fee: EUR 95 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: EUR 89 (subject to availability)
  • Late check-out fee: EUR 89 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Le Hameau Des Airelles Mmv Residence Hotel Montgenevre
Résidence Club mmv le Hameau des Airelles
Résidence Club mmv le Hameau des Airelles House
Résidence Club mmv le Hameau des Airelles House Montgenevre
Résidence Club mmv le Hameau des Airelles Montgenevre
Résidence Club mmv Hameau Airelles House Montgenevre
Résidence Club mmv Hameau Airelles House
Résidence Club mmv Hameau Airelles Montgenevre
Résidence Club mmv Hameau Airelles
Résidence Club mmv Hameau Airelles House Montgenevre
Résidence Club mmv Hameau Airelles House
Résidence Club mmv Hameau Airelles Montgenevre
Résidence Club mmv Hameau Airelles
Residence Résidence Club mmv le Hameau des Airelles Montgenevre
Montgenevre Résidence Club mmv le Hameau des Airelles Residence
Residence Résidence Club mmv le Hameau des Airelles
Résidence Club mmv le Hameau des Airelles Montgenevre
Club Mmv Hameau Airelles House
Mmv Le Hameau Des Airelles
Résidence Club mmv le Hameau des Airelles Residence
Résidence Club mmv le Hameau des Airelles Montgenevre
Résidence Club mmv le Hameau des Airelles Residence Montgenevre

Résidence Club mmv le Hameau des Airelles Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 135 reviews
Rating 8 - Good. 58 out of 135 reviews
Rating 6 - Okay. 25 out of 135 reviews
Rating 4 - Poor. 4 out of 135 reviews
Rating 2 - Terrible. 3 out of 135 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness
Average mountain hotel.
Average mountain hotel. We booked a 6 person apartment. Very small bathroom with only 1 mirror in whole apartment making getting ready to go out very difficult! Main bed pretty comfortable but kids bunk beds very hard. Paid for beds to be made up but only 1 bed done on arrival. We were located over reception so had a great view but it was very noisy. Floors really thin so lots of noise from other rooms. Location good on the piste. Bakery service was great. Bar not great, used the next door hotel bar instead!
Stayed 7 nights in Jan 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, room comfort
Great stay - check in was late and rushed
Stayed 7 nights in Dec 2024

2/10 Terrible

Tatyana

Travelled with family
Disliked: Cleanliness, room comfort
Avoid!!!
Avoid this place by all means. Reception staff is extremely rude and not helpful. They take a huge deposit at the beginning of your stay and do not return. 2.5 months after our trip we are still waiting for the deposit to be returned!
Stayed 7 nights in Apr 2024

6/10 Okay

Simon

Travelled with family and small children
Nice stay, easy instructions on arrival and nice quiet area of town
Stayed 7 nights in Mar 2024

4/10 Poor

Jason

Travelled with family
3 out of 10
Upon our arrival at the property at 7:30 pm, we found the premises locked. We managed to gain entry with the help of another guest but were left clueless regarding the whereabouts of our room or how to obtain our keys. We learned about an external key box from another guest but were unaware of the required code, which as it turned out, had been emailed to us. However, all communication was in French, which we didn't understand, leaving us in the dark. After finally gaining access to our room and figuring things out, we reported to the reception the next morning. They provided us with a laundry bag but did not offer any guidance regarding the facilities such as the pool, bar, parking, ski boot room. Frankly, the staff did not come across as friendly and we felt as if we were an inconvenience to them. On the second day, we discovered the pool, but it was unfortunately green and not properly maintained. The surrounding stones were loose and posed a safety hazard. Regarding the room, it was passable but quite dated. The beds were comfortable, but the shower had poor pressure. The entire place seemed antiquated and is in dire need of a comprehensive renovation. Overall, our stay was mediocre and it's unlikely we would choose to stay again.
Green pool 👎🤮
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out, great value for money in a fantasic resort. Been back 6 times now.
Stayed 7 nights in Jan 2024

8/10 Good

Siobhan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2024

6/10 Okay

Gemma

Travelled with family
Disliked: Cleanliness
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wonderful place for a family skiing holiday. The room was great and amazing to be able to ski right from the door.
Stayed 6 nights in Dec 2023

6/10 Okay

Clair

Travelled with family
We couldn’t get into our room until 6.45pm. When we did get in the upstairs bedrooms had not been cleaned and the beds were not made. Three times we queued at reception on arrival day, each time the wait was at least 45-50 minutes. Issues were eventually resolved and the apartment was spacious, staff do their best to help but they are understaffed. The spa area clearly states no under 18s but children take over the area! so adults can’t use the facilities.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Mar 2023

8/10 Good

Mikkel

Stayed 7 nights in Mar 2023

8/10 Good

AE

Stayed 7 nights in Mar 2023

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment for our 5 day trip. Close to the town, walkable in the evenings but ski bus during the day. Piste across the road too! Apartment was clean, tidy and spacious. Staff were friendly and helpful. Spa area was nice. Would visit again.
Stayed 4 nights in Mar 2023

8/10 Good

Adam

Travelled with group
Liked: Room comfort
A mixed bag
Lots of good things about this place — location, access to piste, ski to door, a well stocked shop and pizza place next door. Lots of things that could be better. They have all the facilities you could want but they’re all slightly lacking. The pool was quite cold and the spa area isn’t nearly big enough to accommodate the amount of people that want to use it every evening. It seems like they don’t ever have enough staff to cope with the scale of the place. It took two days of trying to get an extra set of sheets to turn our double bed into two singles (even though we’d requested two singles on our booking). And as is often the case in these kinds of places, there’s no one around to help in the evenings so you kind of have to fend for yourself or wait if you have any problems. The rooms are a good size and have everything we needed but they’re a bit tired, as is the whole building. On the whole it’s not as nice as the photos make it look but it’s a good price so I guess you get what you pay for and if you want a good location for skiing, it definitely ticks that box
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Wonderful stay for family ski trip
Wonderful stay for the week of Christmas. Apartments are very comfortable and clean, beautiful balconies/views. Kitchen had what we needed, dishwasher, convection oven, kettle, toaster, coffee maker (Tassio capsules). Plenty of storage and adjustable heaters in each room so always cozy. Ski in/out for one lift, but free shuttle bus picks up outside which takes you to main Ski area in 5 mins. Evening activities and treats in the main lounge was always a treat (younger kids enjoyed he silly staff). Be sure to bring a few kitchen ingredients from home if travelling by car. Only provided tiny bottle of dish soap, sponge, one bin bag, three dishwasher tablets, and kitchen cloth. No hand soap or any cooking essentials. There is a Proxi market just next door that sells everything you need (even individual dishwasher tablets!) also take away pizzas on weekends. We loved our stay and can’t wait to come back. ** only complaint was cost of publicparking across the street. €17 a night or €77 a week but if you take car out to drive anywhere you pay more. Limited underground parking is available at hotel so do ask when booking. **
Kids room
View over the pool
Stayed 7 nights in Dec 2022

6/10 Okay

lee

Stayed 7 nights in Apr 2022

10/10 Excellent

Guastavino

Travelled with family
Liked: Cleanliness, room comfort
Tutto bene , via ma....
Molto carina, la zona dedicata allo spa e alla piscina.Manca personale che parli italiano, ma non è un grosso problema. Trovo paradossale che in una struttura a 2 km dal confine non ci siano neanche due canali tv in italiano (o in inglese o in tedesco o in spagnolo), solo programmi codificati in francese. In vacanza non vai per vedere la tv ma magari un 10 minuti di un tg, o un cartone lampo per bambini. in ogni caso Di sicuro se ci saranno buone offerte ci torneremo
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Not great
We booked this accommodation as it looked great in the pictures but they were a bit deceiving. Bedrooms are absolutely tiny, my children shared a bunkbed room and you could only walk in sideways. Beds were also rock hard, but thats just down to personal preference. The staff were very rude and not helpful whatsoever, one person informed me that the cleaning fee was included in our rate, another person said it wasnt. There also was no information regarding checking out and what needed to be done, ie linens to be left in a big black sack ( which wasn't in our apartment and we had to ask for) , where the bins were etc.. the corridors and elevator were filthy, there was a trolley of dirty linens left in one of the corridors for days. The pool was nice, but the jacuzzi and sauna were always full so i couldn't use them, for an accommodation this big there should be a second jacuzzi! The only thing going for this accommodation was the lower price compared to other accommodations around, the location being beside a ski lift, and also next to ski school for my kids. I wouldn't stay here again.
Stayed 7 nights in Mar 2022

8/10 Good

John

Liked: Cleanliness, room comfort
Good, but could be better
The stay was good, not great skiing weather which meant we had to stay in the apartment more than we planned. The apartment is nice, reasonably clean, and well located, but I wouldn’t say is was the best we’ve stayed in Montgenevre.
Stayed 7 nights in Mar 2022

2/10 Terrible

Verified traveller

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ski From the Door
A familiar place for us, it is useful to plan for the late check-in by either having accessible ski-clothes on arrival for an afternoon ski, or a good long lunch. Slope access perfect for those who are not needing ski-school but a regular bus stops by the complex. Pool is early evening fun.
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Pleasant stay but needs improvement to be 4 star
Check in is later than most, there is luggage storage but its not secure or well managed, anyone can access it. Lifts are very slow, can be a 10 minute wait if you are unlucky but had little option as the building is a maze of corridors. Pool was nice, changing areas lack privacy and at the wrong time of the day the facilities were packed. Thought the room was a nice size, cleaned well, lacked basics such as 1 toilet roll and the provided inventory of items was unnecessary when the items were not all there. Broken items in the bathroom had to be reported.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An excellent base in Montgenevre. Great spa to relax tired muscles.
Stayed 7 nights in Feb 2019

6/10 Okay

Ben

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice room, very noisy and poor pool.
Check in was easy and staff very useful, room was as expected however floors where very dirty. There is apparently no parking anymore so we had nowhere to leave the car and the fridge was not on when we arrived so had nowhere to put shopping we had bought. We also stated two double beds and the booking agent even made a special request for this, however it had not been done. The welcome pack is basically useless and does not tell you any information about the buses, the pool, where to put rubbish, how to use the oven, contact numbers, the Wi-Fi code or even what to do when checking out. The room was very noisy and you can hear every footstep made or door closed in the whole place, I was woken up lots in the night by this. A party kept me up until 4am one morning and there was no number for me to call to complain. We only used the pool once, it wasn’t very warm, you don’t get any towels, the steam room smelt and the Jacuzzi fits about 3 people in, which for a complex with 200 rooms is pathetic. The ski room leads straight to the slopes, although this is on the small side of the mountain and there is no boot warmer. There is a small shop below the complex which sells food as well as cooked pizzas to take away, the bus stop is also there.
Stayed 7 nights in Jan 2019