6/10 Okay
Kasinda
Travelled with family
28 Sep 2024
Liked: Cleanliness, staff & service, amenities
Hotel is clean but area around the hotel is rough…not the best side of town.
We were on the top floor and sliding glass window did not close all the way. Also, our room compared to another family member had see through window shades. So I had to place a sheet over the window to keep the light from the parking lot from over illuminating the room at night. I did let the front desk know.
Staff was friendly and they were able to have my room ready prior to check-in time.
My major complaint is that I was charged twice. I paid for hotel in full at time of booking on hotel.com, but my credit on file (for incidentals) was charged for the entire stay at check-out. I called 3 times to address the matter with the staff and all 3 times I was told to call back due to system being down. Got my bank involved and they were able to get money from hotel for the double charge.
Kasinda
Stayed 2 nights in Sep 2024