One of the main things required when we were deciding what hotel to book was a hot tub, but when we got there it was out of order. If we'd have been notified ahead of time, we could have found another place to stay, all we were offered was the ability to cancel without being charged, which was too late at that point. Sheets and pillowcases were stained. Mattresses were very thin and uncomfortable, some of the pillows were so flat you could literally touch fingers when you squeezed it. Light bulb out on floor lamp, bathroom fan made noise, but didn't pull out any moisture. Breakfast was good, outer appearance nice. We thought Grandstays were supposed to be nice, but overall, we were very disappointed.