6/10 Okay
Alastair
Travelled with partner
4 Nov 2024
Liked: Cleanliness
This apartment was clean and comfortable with everything we needed. We would have happily stayed for the whole duration of our booking were it not for 2 problems that were compounded by absent communication from the owners. Firstly the HULU TV set did not function in the living room area. This was just an inconvenience. However, the entire hot water supply to the apartment (but not the building) stopped half way through our week long stay. Despite repeated phone calls/voice mails and emails to the owners, our problem was not acknowledged let alone responded to or corrected. After 48 hours we felt unable to stay any longer (we were getting smelly) and we booked into the Hyatt down the road. Expedia customer service helpline (a real human) was really helpful and agreed that the service was unacceptable. They arranged a partial refund which we received promptly.
I really do not like leaving negative reviews, as i do think this building an apartment was very good otherwise.
Alastair
Stayed 8 nights in Oct 2024