Hotel du Grand Lac Excelsior

4.0 star property
4-star Belle Époque hotel with 2 restaurants

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel du Grand Lac Excelsior

Front of property
View from property
Minibar, in-room safe, individually decorated, free cribs/infant beds
Room service - dining
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
Rue Bon Port 27, Montreux, VD, 1820
  • Swiss National Audiovisual Museum
    8 min walk
  • Montreux Casino
    9 min walk
  • Montreux Christmas Market
    10 min walk
  • Sion (SIR)
    50 min drive

Room options

Junior Suite, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Deluxe Double Room, Lake View

  • 38 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Standard Double Room, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Family Room

  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Similar properties

About the area

Montreux

On lake.Your stay at this Montreux hotel places you within a 10-minute walk of Swiss National Audiovisual Museum and Montreux Casino. Montreux Christmas Market and Place du Marche are also within half a mile (1 km).

What's nearby

  • Montreux Casino - 9 min walk
  • Montreux Christmas Market - 10 min walk
  • Place du Marche - 11 min walk
  • Freddie Mercury Statue - 12 min walk
  • Chateau de Chillon - 3 min drive

Getting around

  • Montreux (ZJP-Montreux Train Station) - 16 min walk
  • Geneva International Airport (GVA) - 73 min drive

Restaurants

  • ‪Casino Barrière de Montreux - ‬8 min walk
  • ‪Buffet de la Gare - ‬6 min drive
  • ‪Glion Club - ‬4 min drive
  • ‪Chez Bilia - ‬8 min walk
  • ‪Fouquet’s - ‬10 min walk

About this property

Hotel du Grand Lac Excelsior

4-star Belle Époque hotel with 2 restaurants
Hotel du Grand Lac Excelsior offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Event space at this hotel measures 5586 square feet (519 square meters) and includes conference space. A 24-hour fitness center, a sauna, and spa services are also featured at Hotel du Grand Lac Excelsior. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Montreux hotel is smoke free.

  • 1 building
  • 87 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 5586 sq ft of conference space
  • 519 sq m of conference space
  • Built in 1907
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel du Grand Lac Excelsior offers 87 accommodations with DVD players and minibars. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

This Montreux hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

Biotonus Clinique has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

Languages

Arabic, Czech, English, French, Portuguese

Property amenities

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Airport shuttle available

Food and drink

  • Breakfast available for a fee daily: CHF 23 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

For more details, please contact the property using the information on the booking confirmation

Pets

  • Pets: CHF 29 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 7.00 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately CHF 23 per person
  • Pet fee: CHF 29 per pet, per night
  • A late check-out fee will be charged
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, and Diners Club.

This property requires payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

du Grand Lac Excelsior
du Grand Lac Excelsior Montreux
Hotel du Grand Lac Excelsior
Hotel du Grand Lac Excelsior Montreux
Hotel Grand Lac Excelsior Montreux
Hotel Grand Lac Excelsior
Grand Lac Excelsior Montreux
Grand Lac Excelsior
Du Lac Excelsior Montreux
Hotel du Grand Lac Excelsior Hotel
Hotel du Grand Lac Excelsior Montreux
Hotel du Grand Lac Excelsior Hotel Montreux

Hotel du Grand Lac Excelsior Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 331 reviews" "
Rating 8 - Good. 150 out of 331 reviews" "
Rating 6 - Okay. 54 out of 331 reviews" "
Rating 4 - Poor. 18 out of 331 reviews" "
Rating 2 - Terrible. 10 out of 331 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

June

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In dire need of some TLC
If it wasn't for the stunning view from the balcony and the comfy bed I would have been very disappointed. The rooms are in urgent need of refurbishment to meet the standards expected at the price they charge. Here are my main gripes; No bath robes (only slippers - why?) No tea/coffee facilities Radiators don't work properly, have to use noisy ancient aircon on high to heat the room. No sockets take universal adaptors in the room, only socket that does is the shaver socket in the bathroom. Not ideal to charge electrical items on the sink! Bath stained and chipped as are the tiles. Shaving mirror hinge broken, hangs down from the wall Useless hairdryer attached to the wall, yellowed with age, casing cracked and noisy. Lamp wiring cracked and 'fixed' with tape. The saving grace was the balcony and comfy bed. Tip for the proprietor: Upgrade rooms and balconies - add outside lighting,quality table and chairs and a heater for winter months. This would allow customers to make the most of the view and want to make a return visit

8/10 Good

Anne

Liked: Cleanliness, room comfort
Oh, so comfy beds with an amazing view!
One of the most comfortable hotel beds I've slept in! Lovely, pillows and duvets. Some parts of the accommodation are a little tired, but this did not distract from the overall welcome and feel of bonhomie in the hotel. The employees, without exception, were courteous, cheerful and made us feel valued. The view from the balcony was everything we'd hoped, location is great.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
FSNTASTIC VIEWS
We had an amazing room on the 5th floor with a view out over Lake Geneva. Comfortable bed and s great breakfast was slap a plus sling with a fantastic indoor swimming pool. Very helpful, positive, friendly staff. Decor and specifically the carpet are tired and require urgent attention and this spoils what could be an outstanding belle époche hotel.

8/10 Good

Susi, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, excellent location and great staff. My husband and I really like it and we'll definitely go back!!

10/10 Excellent

jim, Torquay devon uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel great staff food brilliant best scrambled eggs I've ever tasted , views from the room out of this world we have stayed here four times now can't fault it 10/10

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Nice, Historic Hotel
The hotel was nice and staff were great. The free WiFi was fast. The hotel's location was convenient to the train and walking distance to everything. The view of the mountains and water was the best from the balcony. We had a loud/rude guest in the next room that we could hear through a connecting door. The front desk called the room and requested the guest keep the noise down which only caused the guest to become more obnoxious. I called the front desk for a room change. We had a new room/key within 5 minutes. The issue was resolved by the room change. Great service and hotel.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
FADED GLORY COMING BACK WITH TREMENDOUS VISTA
This is very old. mostly renovated, super gourmet and very expensive Swiss restaurant in a luxury setting in the lobby area. This is an old grand hotel now refurbished as a health resort. Empty rooms are rented to the public...but...amazingly, all rooms have a HUGE stone private terrace overlooking Lake Geneva with a table and chairs. Heat is a problem with floor to ceiling French doors which are not air tight, but large tile bathrooms and nice amenities. Polite staff, and with wifi and parking free, this is a buy for a 3.8 or maybe 4 star hotel. During the jazz festival and ski and summer seasons prices triple....beware that Hotels.com prepaid rates do not inclue modest tax of about $8 a day at check out.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Not so luxury hotel, but you sure pay for it.
Our first impression was that the hotel was old. We were hoping for a more modern hotel and it was difficult to tell from the photos. Maybe this is a historic hotel. The floors creak, the decor was outdated, and they probably need to clean or just replace the curtains, as we found a stain on our them. I've never stayed in a 4 star that didn't really feel like luxury, until this one. The view is what you pay for at this hotel, not the room. The staff was great though. I emailed them and asked for the champagne and rose petals to be set up before our arrival and they did a great job! The negative about this is that the rose petals were fake, which may be normal, I don't know. This is the first time I've asked for this service. As for the champagne, they gave me two options and I chose the "cheaper" of the two, which was still 130 euro. We just happened to see the same bottle of champagne in a store down the street for 44 euro. As best I could tell it was the same, so if that's true, they charge 300% of the original price. Needless to say, I won't ever do that again. The area is nice and it is absolutely beautiful. Next time we will look for a different hotel on the lake to enjoy the view from.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely visit again....
Fantastic location with breathtaking views of the lake and mountains. Friendly and helpful staff.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Beautiful view.
Lovely location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the balcony of Lake Geneva was outstanding.

8/10 Good

Siu Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeview hotel in between train station and castle
Quite impressed by decoration especially in the reception lobby. Room size matches expectation. Washroom just average. Small balcony adds quite some marks. Free storage of luggage. A little far from public bus stop (some 12 minutes over walking distance).

2/10 Terrible

Mona, Washington, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at cleaner hostels than this hotel.
Upon check-in, no one helped us with our bags. When we first used our sink, it clogged and instead of fixing it, they gave us the key to another room to use the sink. Having a baby with us, this was incredibly unpractical. To be honest, all this could have been over-looked if it wasn't for the fact that the hotel was incredibly dirty. There was a dead bug on our sheets and peeling paint and rusted balcony. The view is spectacular, but we couldn't even enjoy it because there was construction in the morning that made it impossible to step outside to enjoy it. I know as Americans, we can be neat freaks, but even by European standards I don't think this hotel can be ranked better than 2 stars. It has the facade of what was likely a lovely and stately hotel but in decades past.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
It was our last stop from a 1 week trip to Italy. Lovely staff and great view of Lac Leman. The location was beautiful and quality of the hotel was great. We will love to visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location, large rooms, fantastic view!
We had a room on the 5th floor with fantastic views of lake Geneva. Great location as it is right on the walking path along the lake... Which you can swim in. Rooms are large and clean. Did not go to the pool. The only thing I would suggest is new carpeting. The hotel is old and unite luxurious at one time but the carpets are worn and dated. Didn't eat in the hotel so can't comment on the food. We were able to find parking in front of the hotel. The hotel has a few spots but usually full

8/10 Good

Elisa, Italy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff pleasant but service could be better.
I spent one night and asked for an extra bed for my daughter; they forgot to give us extra towels; no big deal but, what bothered me more is that I called several times the reception for about 30 minutes to get some information and no one picked up the phone; then, I went down to see them, and had to wait as no one was there (another gentlemen was also waiting!) ; in addition, I asked for a boiler and never got it, and what is is more serious, I had asked a wake-up call at 5:45 as I had to catch a plane, and they did not even bothered to do it!

8/10 Good

Loan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

isabel, wagga wagga australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious hotel,with amazing view
It,was a perfect stopover between Italy and Paris. We loved the location of,the hotel with postcard views. Enjoyed our walk along the lake to,the castle. Had dinner both nights at the hotel and found the food first rate. Front desk staff most helpful. Shame everything is so much more expensive in Switzerland with Australian dollar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel with excellent views
This grand hotel is beautifully furnished in the public rooms and comfortable in the bedroom. It was clean and quiet and had a great ambience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view!
Classy, large room with a wonderful view of Lake Geneva. The bed was extremely comfortable with good quality sheets and pillows. The hotel itself has a huge array of beautiful antiques and a lovely patio. Highly recommend!

2/10 Terrible

Vijay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very bad experience in such a beautiful town the worst hotel i have stayed yet ,no wifi at all room was very old we stayed for three nights and even toiletries not proper would never recommend anyone, there was a knocking sound at night ,many mosquitos couldn't sleep for one night also .

2/10 Terrible

Vijay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very bad experience,the staff were ok but all of them lied for wifi they didn't had any wifi suffered a lot due to this and the toiletries in room were bot proper we stayed there for three nights and every day some toiletries were missing no soap one day ,the other day no shower cap etc ... and above all there were so much noise from behind the room were very old and so much mosquitos in the room ,it was a horrible experience,the only good thing about this hotel was their breakfast thats it would necer recommend anyone to go here after being so expensive so bad service.

8/10 Good

Bart, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel But....
Four stars plus for this hotel. Beautiful, spacious rooms, air conditioning, excellent wi-fi reception, services very good. All rooms face the lake, and the views are second-to-none in Montreux. The only negative--but it's a significant one--is its location on the far eastern side of Montreux. If you do not have your own transportation, you'll need a cab from/to the train station. There are no nearby restaurants, but the walks to the closest ones are not terribly onerous. On the plus side, its location is great if you are walking to the Chillon Castle, a must-see on any visit to Montreux. I like this hotel, and it is a good value for the price.