The property was drastically misrepresented, offering few, if any, of the amenities offered. We were booked for 4 nights and checked out after 1 - we might not have even stayed had we gotten in earlier in the evening. It was disgusting quality, both in cleanliness and in upkeep. There was clumps of hair left around the room, a hole punched in the bathroom door, damage to various other fixtures. It was disgusting, unacceptable, and outright lied about amenities (such as continental breakfast or cots available to rent, listed on their website.)
There was an "issue with the system" checking out and while I have gotten some money back from them, I am still going back and forth for the full refund agreed upon for the awful room.
I will say that the staff on site were polite and friendly, and clearly are used to hearing these issues. The lovely desk clerk we dealt with as we were checking out was very sweet and listened to our complaints, despite her hands being tied.