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West End Hotel

4.0 star property
4-star hotel near Gateway of India

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Photo gallery for West End Hotel

Interior
Breakfast, lunch and dinner served
Lobby
Cleanliness standards
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • Housekeeping
  • Laundry

Explore the area

Map
45 New Marine Lines, Marine Lines, Mumbai, Maharashtra, 400020
  • Bombay Hospital
    ‪1 min walk‬
  • Wankhede Stadium
    ‪8 min walk‬
  • Marine Drive
    ‪10 min walk‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪48 min drive‬

Room options

View all photos for Family Suite

Family Suite

Family Suite

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Eco Triple Room

Eco Triple Room

Eco Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 46 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Room

Economy Room

Economy Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Single Room

In-room safe, individually furnished, desk, blackout drapes

Standard Single Room

  • 26 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Room

In-room safe, individually furnished, desk, blackout drapes

Deluxe Room

  • Sleeps 3
  • 1 Double Bed

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About the area

Mumbai

Marine Lines stay.You'll be steps from Bombay Hospital and within a 10-minute walk of Marine Drive with a stay at this Marine Lines hotel. Fashion Street Market and St. Xavier's College are also within half a mile (1 km).

What's nearby

  • Wankhede Stadium - 8 min walk
  • Marine Drive - 10 min walk
  • Crawford Market - 15 min walk
  • Colaba Causeway - 2 min drive
  • Gateway of India - 3 min drive

Getting around

  • Mumbai Marine Lines Station - 9 min walk
  • Mumbai CSMT Station - 15 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 48 min drive

Restaurants

  • ‪Kamat Restaurant - ‬2 min walk
  • ‪Balwas Restaurant and Bar - ‬2 min walk
  • ‪Panchratna restaurant and bar - ‬3 min walk
  • ‪Jaffer Bhai's Delhi Darbar - ‬3 min walk
  • ‪Cafe Metro - ‬4 min walk

About this property

West End Hotel

4-star hotel near Gateway of India
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 4489 square feet (417 square meters) and includes conference space. The business-friendly West End Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Limited free parking is available on a first-come, first-served basis.

This 4-star Mumbai hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4489 sq ft of conference space
  • 417 sq m of conference space
  • Built in 1948
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
West End Hotel offers 80 air-conditioned accommodations with safes and complimentary newspapers. These individually furnished accommodations include desks. 32-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Hindi

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: WiFi (INR 182 per hour), Wired Internet (surcharge)
  • Available in some public areas: WiFi (INR 182 per hour), Wired Internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: INR 600 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable/satellite channels

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Free bottled water

More

  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at West End Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 800.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 600 per person
  • Fee for in-room wireless internet: INR 182 per hour (rates may vary)
  • Fee for in-room wired internet: INR 182 per hour (rates may vary)
  • Fee for wireless internet in public areas: INR 182 per hour (rates may vary)
  • Fee for wired internet in public areas: INR 182 per hour (rates may vary)
  • Rollaway bed fee: INR 800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

West End Hotel Mumbai
West End Mumbai
West End Hotel Hotel
West End Hotel Mumbai
West End Hotel Hotel Mumbai

West End Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 59 reviews
Rating 8 - Good. 16 out of 59 reviews
Rating 6 - Okay. 23 out of 59 reviews
Rating 4 - Poor. 5 out of 59 reviews
Rating 2 - Terrible. 4 out of 59 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

PADMAKAR

Stayed 1 night in Jan 2024

2/10 Terrible

Hasan

Stayed 1 night in Jul 2023

6/10 Okay

Ibrahim

Stayed 1 night in May 2023

10/10 Excellent

Prashant, Pune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for cricket match stay and also if you have work in south mumbai areas
Stayed 1 night in Apr 2023

10/10 Excellent

Prateek

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
BEAUTIFUL !
Stayed 2 nights in Mar 2023

4/10 Poor

Mustafa

Stayed 2 nights in Feb 2023

8/10 Good

Murtaza

Business traveller
Liked: Cleanliness, staff & service
Location is good, rooms are clean and quiet spacious, a gym in the hotel would add some stars and the rates could be a cheaper comparing comparing to the standard, cooperative staff
Stayed 1 night in Feb 2023

4/10 Poor

Mayank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Not a good option
Stayed 6 nights in Feb 2020

4/10 Poor

Walid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is a two star hotel at best
This is not a 4 star hotel. I am not sure how they get this rating. The hotel staff are courteous and helpful. The hotel lack a window in the bathroom that’s closed completely. Basically mosquitoes and this can easily fly via the bath room windows vent that does not close properly. The electric and the condition of the room is very old and requires refurbishing.
Stayed 2 nights in Jan 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in not-great area
I'm glad I stayed at this hotel for 3 nights. They were courteous and offered amenities like a hair dryer and iron & ironing board (on request), and they even had an attendant allocated to each floor should you need anything. I suspect I was upgraded to a nicer room upon arrival as it seemed nicer and bigger than what I thought I'd booked. My room had a small balcony, although the door to it was locked and I had no key for it. I think other rooms had unlocked balconies as I could see them when I walked around. The tv had full cable channels, and the breakfasts were good enough. The one drawback is its location. A few times I walked into, or back from, the city center, but you're better off taking an Uber each time. It's just far enough to waste precious time, and it's not a pleasant walk. The hotel is located directly across from a major hospital, and you have all sorts of sick or injured people strewn throughout the street. It also seems to be located next to some local temples, as you have additional crowds of people in prayer throughout the street. The rest of the crowds seemed to be homeless. So not a fun mix to walk around in, and you'll be looked at, if not approached. Again, take a taxi or Uber where you need to go and use this place as your resting spot, and it's a good stay.
Stayed 3 nights in Feb 2019

8/10 Good

Harbaksh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Patricia, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel near Bombay Hospital
This hotel provided excellent service and cleanliness. The location was a short taxi ride to the Gate of India and other attractions, as well as close to markets. The food in the restaurant was delicious and plentiful. I would highly recommend this hotel to travelers coming to do shopping in Mumbai. A great place to stay!
Stayed 2 nights in Dec 2017

8/10 Good

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, not Amazing
We booked this hotel in Mumbai, which seemed like one of the more reasonable priced hotels in the area. Previously in India, we had been staying in Hiltons and other brand name hotels. If this is what you are used to, be aware that the West End hotel is more like a budget motel than a Hilton, despite the price. However, the service was friendly, and for a one night stay we didn't have any issues. They are doing some construction on the outside of the building, and the first door we pulled up to made it look like the hotel had been closed.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but too far from iinternat'l airport
Food is okay, not much variation. Same for breakfast and lunch.

8/10 Good

Irina, Amersham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden old gem
Last minute change of plan brought us to this hotel which reminds me of the olden days in design. Food wise is best we had in India after Shangri-La in Delhi but at decent price.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
GOOD
I booked this hotel thinking a five star but definitely its not even close to a single star according to Canadian standards. I do not know how does the rating work in India. The food in the restaurant was good, staff OK. The hotel itself needs lot of fixing, the hotel inside seems like a hospital, elevator sucks. If I owned this hotel I would make it like a 4 star with a little decorations, painting etc. The location of this hotel is good, close to everything. You also have to pay for WiFi.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

SKP, Chennai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all good for the price;
It is located near hospital and masgids and darga. Very much crowded. No coffee making facilities...no break fast. No orderly built rooms. Earlier it should have been apartment complex and converted in to rooms. No proper bed. If it is priced below $50 then it is okey.

2/10 Terrible

asha, goa

Disliked: Staff & service, property conditions & facilities, room comfort
horrible experience.
food was stall and overpriced. the service was very bad. no print outs available at the hotel. wi-fi overpriced. looked like a place which was only out to loot you as every thing came for a price and oh yes it was overpriced as it was not to customer satisfaction at all. overall very bad stay don't opt for it ever.

6/10 Okay

Manohar

Liked: Cleanliness, room comfort

6/10 Okay

Madhu, Hyderabad

Decent hotel at a decent price
It was a old time hotel. Basic amenities but nothing fancy.

6/10 Okay

Richard, London

Liked: Room comfort
Wi-fi is chargeable
Not a bad hotel, staff were friendly. The atmosphere, as one of the other reviewers noted, is strangely seventies. But they make you pay by the hour for wi-fi, which seems amazing, in this day and age. And also - no toothbrush! In this price range you might expect those little extras thrown in.

6/10 Okay

NITIN

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for South Mumbai
The hotel is very conveniently situated and has a certain old world charm about it , However the food could be improved .

6/10 Okay

NARESH, Bombay.

Disliked: Property conditions & facilities
Value for money.
It looks that we are staying in 1980's hotel.