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Mercure Nagano Matsushiro Resort & Spa

4.0 star property
4-star spa hotel near Matsushiro Castle

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Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Sauna, hot tub, hot springs
Lobby
Classic Room, Japanese style, 4 Futon beds, Mountain view
Classic Room, Japanese style, 4 Futon beds, Mountain view
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Matsushiro Castle
    ‪12 min walk‬
  • Sanada House
    ‪15 min walk‬
  • Former Matsushiro Literary and Military School
    ‪16 min walk‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

TENNEN-ONSEN HOTEL LiVEMAX PREMIUM Nagano-ekimae

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
3.9 out of 5, Good, (227)
The price is CA $78
per night
CA $86 total
includes taxes & fees
20 Feb - 21 Feb
TENNEN-ONSEN HOTEL LiVEMAX PREMIUM Nagano-ekimae

About the area

Nagano

Matsushiro stay.Your stay at this Matsushiro hotel places you within 2 miles (3 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Also, Nagano Olympic Stadium is within 3 miles (5 km) and Nagano Prefectural Museum of History is within 6 miles (10 km).

What's nearby

  • Matsushiro Castle - 12 min walk
  • Nagano City Museum - 3 min drive
  • Nagano Olympic Stadium - 6 min drive
  • M-Wave Olympic Memorial Arena - 11 min drive
  • Zenko-ji Temple - 11 min drive

Getting around

  • Shinonoi Station - 7 min drive
  • Chikuma Obasute Station - 16 min drive

Restaurants

  • ‪A-COOP ファーマーズ - ‬4 min drive
  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪蕪村篠ノ井店 - ‬2 min drive
  • ‪手打そば処横綱 - ‬3 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

4-star spa hotel near Matsushiro Castle
Some rates at Mercure Nagano Matsushiro Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. WiFi is free in public spaces. Mercure Nagano Matsushiro Resort & Spa offers its guests a full-service spa, hot springs, and a sauna. Mercure Nagano Matsushiro Resort & Spa also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nagano hotel.

  • 345 guestrooms or units
  • Built in 1996
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Dining venue
Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 3025-3025 for adults and JPY 1815-2178 for children
  • 1 restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Food and drink

  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 151 out of 365 reviews
Rating 8 - Good. 123 out of 365 reviews
Rating 6 - Okay. 54 out of 365 reviews
Rating 4 - Poor. 22 out of 365 reviews
Rating 2 - Terrible. 15 out of 365 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I feel that people should know that every thing in this property is outdated and depressing. Looks like the rooms have not been updated since the 80 s . The furniture, the drapes, the cart are so old , the bathrooms are very outdated and small even the lighting in the room is bad. It is not convenient as 30 minutes from They train and the city . The food at the restaurant is plenty full and the quality average. I gave it 2 stars as we had a very nice concierge Also you should know that at the end you will be charged extra for a spa tax no matter if you used it or not. There are plenty of nice hotels for that price in Japan , very disappointed by this one
Stayed 2 nights in Nov 2024

8/10 Good

Stasia

Liked: Staff & service, room comfort
Spacious room, comfortable bed, service is ok. Breakfast spread was great. Free parking available. Do take note that hotel charges ¥900 per room for bathing tax, apparently for usage of public bath (onsen), even though we did not use it at all during our 3 nights stay. Hotel staff explained that this bathing tax will be charged regardless of usage. This is not logic, in my point of view. Mecure management (being a big hotel chain) should look into a managing system to only charge this tax for rooms that used the public bath.
Stayed 3 nights in Oct 2024

8/10 Good

Kok Sheng

Travelled with family
Liked: Cleanliness, staff & service
The room are big but its a bit dated design.
Stayed 1 night in Oct 2024

4/10 Poor

Wolff

Liked: Cleanliness
Disliked: Staff & service, amenities
Our hotel was a half hour bus ride from Nagano station but the hotel runs a courtesy bus so was glad we inquired at information center at Nagano station. The hotel is dated and could do with updating but the room was spacious and the mattress ( we chose a traditional mattress on the floor) was v comfortable. The onsen was a good experience too. We had a 2 night stay and told at check in that THE MEALS were provided .At the same time given a sheet with the meal times. It was not till half-way during our meal on our second night that a waiter came to ask us to sign for the meals at $80 cad/head. An extra 480$ for the 2nights. What was v upsetting was if we were told at our 1st night, we certainly would not have dined there the 2nd and the person n who checked us in would not come to at least speak to me to try to clarify the situation.He avoided eye contact too. This marred the experience and made me feel that I was forced into a corner. If he said your breakfast is included or someone had i formed us while lining up for the evening meal that this was extra, then I feel that would have been av different experience- at least we could choose
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs lots of updates. Excellent staff.
Excellent staff can’t make up for elderly property. Far from station and you will need to order taxis to and from as the buses and hotel shuttle don’t run often. Non-smoking in name but still lingering smoke smell as nothing has been updated since the rooms were smoking. There was mildew on the shower curtains and central AC so you are unable to adjust the temperature in the room. It was very warm on the top floors.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Yulita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Michio

Travelled with family
Liked: Cleanliness
朝食の順番待ち
７時前に椅子に座って待っていたが、席を案内する列は別の場所であり、かなり抜かされ割り込まれ不愉快だった。 順番札などがあればスムーズにいったはずです。
Stayed 1 night in Oct 2024

10/10 Excellent

Wylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Very quiet. Great place.
Stayed 7 nights in Oct 2024

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean an modern hotel with a great Onsen which was delight after a days driving and sightseeing. Location was very peaceful and room comfortable. Bit out of the way but public transport is available close by. Train service not sure as we had our own car with free parking nearby.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey, Woodbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the resort . Hot springs were nice and good variety of food to choose from.
Stayed 3 nights in Oct 2024

6/10 Okay

Nicole

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Shlomi Shlomo

Liked: Cleanliness, staff & service, amenities
Nice hotel. A bit dated, but it is fine.
Stayed 1 night in Sep 2024

4/10 Poor

Tokiko

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice middle of the road hotel with great breakfast Buffett and public bathroom Parking is free and widely available
Stayed 1 night in Aug 2024

6/10 Okay

tomie

Stayed 1 night in Aug 2024

2/10 Terrible

mitsuo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

TAKAHIRO

Stayed 1 night in Jul 2024

8/10 Good

Shlomi Shlomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, but rooms are a bit old, it smells old... Need to renew the rooms. Breakfast is nice.
Stayed 1 night in Jun 2024

6/10 Okay

chandra

<>
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

ezekiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is truly breathtakingly beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024

8/10 Good

Shailesh

Travelled with family
Liked: Staff & service, property conditions & facilities
Room was big with nice view. Parking was easy and free of charge. However, the sofa was dirty, old and smelled bad. Toilet was also not clean. For some reason, bidet stopped working.
Stayed 1 night in Jan 2024