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Mercure Nairobi Upper Hill

4.0 star property
4-star hotel in Nairobi Upper Hill

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Photo gallery for Mercure Nairobi Upper Hill

Reception
Exterior
2 restaurants, breakfast served
2 restaurants, breakfast served
Minibar, in-room safe, desk, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Uhuru Park
    ‪17 min walk‬
  • Nairobi Hospital
    ‪3 min drive‬
  • Nyayo National Stadium
    ‪5 min drive‬
  • Nairobi (WIL-Wilson)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Pullman Nairobi Upper Hill

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (8)
The price is CA $211
per night
CA $263 total
includes taxes & fees
10 Mar - 11 Mar
Pullman Nairobi Upper Hill

About the area

Nairobi

Nairobi Upper Hill stay.Your stay at this Nairobi Upper Hill hotel places you within 2 miles (3 km) of Uhuru Park and Kenya Railway Golf Club. Nairobi Hospital and Nyayo National Stadium are also within 2 miles (3 km).

What's nearby

  • Uhuru Park - 17 min walk
  • Nairobi Hospital - 3 min drive
  • University of Nairobi - 4 min drive
  • Kenyatta International Convention Centre - 4 min drive
  • Yaya Centre - 6 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪friends bar and restaurant - ‬16 min walk
  • ‪Art Caffe - Britam Tower - ‬6 min walk
  • ‪Java KMA - ‬12 min walk
  • ‪BBQ Central - ‬3 min walk
  • ‪Taidys Tavern Upperhill - ‬13 min walk

About this property

Mercure Nairobi Upper Hill

4-star hotel in Nairobi Upper Hill
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms, coworking spaces, and limo/town car service.

Public spaces have free WiFi. Event space at this hotel measures 5813 square feet (540 square meters) and includes conference space. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Mercure Nairobi Upper Hill. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Nairobi hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 5813 sq ft of conference space
  • 540 sq m of conference space
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Arabic, English, French, Swahili

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Swimming pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 47
  • Tile flooring in public areas
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 per person
  • Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Mercure Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 166 reviews
Rating 8 - Good. 56 out of 166 reviews
Rating 6 - Okay. 10 out of 166 reviews
Rating 4 - Poor. 8 out of 166 reviews
Rating 2 - Terrible. 5 out of 166 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taniesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Susan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

FUMITO

Stayed 4 nights in May 2023

10/10 Excellent

Silviu

Stayed 4 nights in Mar 2023

10/10 Excellent

BRUCE

Stayed 5 nights in Feb 2023

8/10 Good

EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Kyss

Travelled with family
Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Ranjit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael G

Stayed 1 night in Aug 2021

4/10 Poor

Harvey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

10/10 Excellent

Harvey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Abdulkadir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort
Club lounge in Nairobi - staffer most miserable
Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nairobi stay - July 2019
The bed was sagging and the TV channels were cutting off
Stayed 1 night in Jul 2019

8/10 Good

KIT CHI

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2019

4/10 Poor

CN

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air condition not working in my room. Planned for a isolated weekend
Stayed 2 nights in Mar 2019