2/10 Terrible
christina
Travelled with family
Apr 22, 2025
Disliked: Staff & service, amenities
Stayed at this hotel due to the convenience of being near the narita airport. The room is decent for the price and a free airport shuttle. The shuttle also provides transport to the nearby mall which is nice. I was satisfied with the overall excellent until I ate the breakfast buffet at the restaurant inside the hotel. Most of the food isn’t even average other than the potato wedges and coffee. On top of that the staff working there were extremely rude. I was toasting my bread and this lady with short hair spoke to me in Japanese in a really rude tone. My guess is she was telling me I shouldn’t adjust the temperature of the toaster. There’s many ways to relay a message to a person and if she had used a nicer tone I wouldn’t have a problem with it. If the toaster’s temperature isn’t right then it needs to be adjusted….if not, why even have it there?! To top that off, my sister was rudely told to leave when the buffet wasn’t over. This person pointed to her watch and spoke in Japanese in a rude tone in which my sister assumed she’s telling her to leave. Their buffet ends at 10 am and at this point it was around 9:30 am. If there’s a time limit, customers should be told in advance. There isn’t a need to be aggressive and shoving plates aside with a major attitude. I will never stay at this hotel again!
christina
Stayed 1 night in Apr 2025