4/10 Poor
Keri
9 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im so sad the downturn of this hotel as we have been staying here for 10 years. It’s a cute little hotel with great amenities but this trip was horrific. From the room, ambience, cleanliness, amenities closed, noise, rude staff etc.
First we had to completely change our plans as they messed up our reservation. they failed to honor the reservation made & thankfully the convo was recorded/time stamped. Their staff messed up. So we shifted our stay dates for their error. We were to stay a 3rd night on them for the error. But they charged us for the third night so it was a hoax.
We arrived & the room they had for us was incorrect. Fine. But after night one we started to let the staff know of the excessive noise above us as well as a malfunctioning utility closet that kept us up all night. They ignored the issues. And no one was ever available at the desk to help!
When I finally spoke with the manager, Kathryn, she was rude implying that it was ok as a family friendly hotel. Yeah… that’s not the issue. We bring our kids here all the time. The issue was the loud music and banging & partying through the late hours that they dismissed & didn’t address. She was rude, dismissive and judgmental.
Finally one of the perks of this hotel is the amenities. The rooftop restaurant / bar. This was closed & was NOT disclosed on the website or when booking, so false advertising. Who closes their main amenities in prime August & doesn’t disclose it!? And still pay premium rates.
Horrible
Keri
Stayed 2 nights in Aug 2024
