2/10 – Terrible
Elizabeth
Voyage en groupe
4 févr. 2025
Would not recommend booking here.
Booked this location on Dec 6th. They immediately charged my credit card. Somewhere during the holiday season they sent me a message to sign their agreement in order to confirm my reservation. I was busy with the holidays and didn’t sit down to read the agreement until January 7th. I did not agree with the rules that were not disclosed on the hotels.com website when I booked so I sent a message asking to cancel. I didn’t receive any response. Over the next two weeks I sent several messages with no response. When I finally called to ask to cancel was told that it was too late to cancel or receive a refund. I asked what would happen if I did not sign the house rules and received no response. On the day of my check in, received a text asking for a photo of my drivers license and a photo at 2:45 pm for a 4pm check in. I still hadn’t signed the house rules and I was uncomfortable sending my ID on this texted website but I did it. I didn’t hear back with how to get into the room until well after 6:30 pm. By then I had already booked a different hotel because I didn’t know if they were going to let me stay without that signature. CozySuites and Hotels.com have both refused to refund my money. I bought the travel protection which is also a joke and doesn’t cover this situation. I would say buyer beware for this location, the travel protection and hotels.com in general.
Elizabeth
Séjour de 4 nuits en janvier 2025