4/10 Poor
Jim
3 Dec 2024
Disliked: Cleanliness, property conditions & facilities
The hotel needs a major overhaul renovation. The room we stayed in was a king suite the carpet was dirty with something red spilled on it throughout the room. Bathroom needs a complete renovation. It is so small. You can’t even turn around in there. Terrible! The toliet sits so low to the ground very uncomfortable.The room was so dusty the small refrigerator didn’t have a good seal on it & didn’t get cold enough to use. There’s no microwave in the room to reheat your coffee. The little water coffee machine they had was broken. The only thing I could say that was good about the room was the shower head in bathroom it gave out a lot of pressure which was good. Some towel holders would be nice in the bathroom so at least you have somewhere to hang up your towels with your new clothes when you get out of the shower there’s a small door hanger on the back of the bathroom door, but is not sufficient. Bathroom door gets stuck when closing. Breakfast OK. We had dirty Breakfast plates. TV only has certain channels not a lot to pick from. We will not be staying at this Hyatt Opryland when visiting Nashville again very disappointed in this hotel it just seems to us it needs a major update. Luggage holder broken wouldn’t stir right for us to use. No luggage holders around we carried all our stuff up to our room. Hotel should NEVER charge their customers for parking what a disgrace. Customers pay enough to stay there. Hyatt should be ashamed of themselves for charging a parking fee.
Jim
Stayed 2 nights in Nov 2024