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Serhs Natal Grand Hotel & Resort

5.0 star property
5-star beachfront resort near Ponta Negra Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
View from property
Suite Presidencial
Suite Presidencial | Terrace/patio
View from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Hot tub
    Hot tub
  • Room service
    Room service
  • All-inclusive
    All-inclusive

Explore the area

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
  • Dunes Park
    1 min walk
  • Natal Convention Center
    9 min walk
  • Craft Fair of Ponta Negra
    2 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.)
    66 min drive

Room options

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Lateral Mar)

  • 26 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Family Room (Apartamento Família Prime Lateral Mar)

  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

50-inch Smart TV with digital channels, TV

Junior Suite (Prime Lateral Mar)

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Frente Mar)

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Frente Mar)

  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Quarto Exclusive Family

Quarto Exclusive Family

Quarto Exclusive Family

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Minibar, in-room safe, individually decorated, desk

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial

Suite Presidencial

  • 192 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

Quarto Premium Family | Living area

Quarto Premium Family

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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CA $525 total
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About the area

Natal

Beachside getaway.Within a 10-minute walk of this Via Costeira resort, you'll find Dunes Park and Natal Convention Center. Craft Fair of Ponta Negra and Praia Shopping are also within 2 miles (3 km).
View more Resorts in NatalOpens in a new window

What's nearby

  • Dunes Park - 1 min walk - 0.0 km
  • Natal Convention Center - 9 min walk - 0.8 km
  • Craft Fair of Ponta Negra - 2 min drive - 1.9 km
  • Morro do Careca - 11 min drive - 6.7 km
  • Ponta Negra Beach - 12 min drive - 7.0 km

Getting around

  • Natal Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • ‪Só Mais Uma - ‬4 min drive
  • ‪Restaurante Potiguar - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Lobby Bar - ‬1 min walk
  • ‪Tapiro Grill - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

5-star beachfront resort near Ponta Negra Beach
Some rates at Serhs Natal Grand Hotel & Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Serhs Natal Grand Hotel & Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a complimentary children's club, a children's pool, and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Natal resort.

  • 395 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Serhs Natal Grand Hotel & Resort offers 395 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated accommodations include desks. 50-inch Smart televisions come with digital channels.

Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Braille signage
  • Elevator
  • Elevator door width (inches): 13
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • 50-inch Smart TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Travelled with family
Family Vacay
Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024

10/10 Excellent

Arturo Alberto

Stayed 13 nights in Jul 2024

8/10 Good

FELIPE

Stayed 3 nights in Jul 2024

6/10 Okay

BERNAL, San jose

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property was just fine, but food was fatal.
Stayed 6 nights in May 2024

6/10 Okay

Julie, Lilyfield

Liked: Cleanliness
M
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2024

8/10 Good

Luis Antonio, Pilar

Stayed 7 nights in Jan 2024

2/10 Terrible

Paul, Rockville

Stayed 5 nights in Jan 2024

6/10 Okay

otavio

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Hotel outdated
Stayed 3 nights in Dec 2023

2/10 Terrible

S

Stayed 1 night in Nov 2023

4/10 Poor

Aderson

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.
Stayed 2 nights in Jul 2023

8/10 Good

Juliane

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

10/10 Excellent

Busola

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!
Stayed 3 nights in Apr 2023

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.
Stayed 7 nights in Mar 2023

10/10 Excellent

Andrew Charles Porter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!
Stayed 7 nights in Feb 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It is an awesome resort. Many excellent restaurants. Staff is very friendly. However they need more English speakers.
Stayed 8 nights in Feb 2023

10/10 Excellent

Sunciaray

Stayed 6 nights in Jan 2023

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel for all seasons!
The hotel is being renovated partially but the work done is not interfering with the excellent manner in which the hotel is being run, and the excellent care and attention given to the client!
One of the pools
Beach View
Walkway along the beachside of rh
Stayed 5 nights in Dec 2022

8/10 Good

Hebert, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to go with family and friends
Stayed 2 nights in Dec 2022

8/10 Good

Shuming

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel, facing to the beach.
Stayed 1 night in Nov 2022

2/10 Terrible

Marcela

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
NOT a 5 star hotel.
Stayed 5 nights in Jul 2022

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, staff & service
Café da manhã é bom. Os funcionários são atenciosos. Porém as facilidades do hotel não são tão boas assim. A comida servida também deixa a desejar. Com certeza o hotel não pode mais ser considerado 5 estrelas.
Stayed 3 nights in Jun 2022

10/10 Excellent

Cristian Ricardo Craciun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got ti stay at the presidencail suite and it was prety amazing. The views of Ponta Negra beach are supern and tge room one of a kind for sure. I'll definitely be coming back on my next trip to Natal.
Stayed 1 night in Jun 2022

2/10 Terrible

DAVE

Stayed 2 nights in Feb 2022

6/10 Okay

Roseli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Glass door in the toilets and shower (no privacy)
The pictures of the room were not showing that the toilet has a glass door (90% area transparent). So, everybody can see you in your private moment at the toilet as well as the shower, this same glass door runs to the toilet. It was totally uncomfortable for me to share this with my mother. We stay at the room number 341D. Please show people the truth, real pictures 360 degrees for not having surprises like us.
Stayed 3 nights in Jan 2022